Lower volume while listening not available in settings

[Steviez]

Hi there. I have a Chromecast plugged into my TV with Google assistants nearby. Now normally I should be able to go to Google home, devices, my Chromecast tile, settings, audio and access my Chromecast audio settings to find "Lower volume while listening". But when I go to there is nothing available.  Why is this?  I want to turn this feature off and I can't find it. 

[Derickf]

Hi @Steviez,

Thank you for posting in the community. I understand that the feature “Lower volume while listening” is not available on the Google Home app for your Chromecast. I'm glad to assist you.

To gather the necessary information, please answer the following questions:

• Are your mobile phone and your Google Home app up to date?
• Have you tried using a different phone to turn off the lower volume feature?

I'll be waiting for your reply.

Best regards.

Derick.

[Steviez]

Yes they are up to date. No I don't own two phones lol. Seriously? 

[Derickf]

Hi there!

Thanks for confirming that your Google Home app and your phone are up to date. While we continue to look into why the "Lower volume while listening" setting isn't appearing for you, your detailed feedback can be really valuable for our development team in understanding these less common issues. You can share your experience and ideas through this feedback form.

Best regards.

Derick.