Mi Chromecast con Google TV no tiene audio

[Aeolos]

Desde esta mañana no se escucha nada en ninguna aplicación de mi Chromecast con Google TV.

Se ve todo perfectamente pero no se escucha nada: ni Twitch, ni YouTube, ni Netflix, ni Crunchyroll... nada, en ninguna aplicación hay sonido.

He conseguido que se escuchase una vez al desconectarlo de la TV, esperar 30 segundos y volverlo a conectar. Pero sólo se escuchó durante un par de minutos y luego volvió a quedarse sin sonido.

Ya no he podido conseguir que se vuelva a escuchar de ninguna manera.

[maedacortez]

Hello Aeolos,

Thank you for reaching out. I understand that you are experiencing audio issues across all applications. I'm happy to assist you with this! To help me troubleshoot, could you please tell me if you recently performed a factory reset on your device?

I look forward to your response.

Regards,

Manuel

[Aeolos]

No, I didn't.

[maedacortez]

Hi Aeolos,

Thank you for your response. I recommend checking for any pending updates. To do so, please follow these steps: Go to All Settings > System > About > System Update.

Please let me know if this helps.

Regards,

Manuel

[Aeolos]

My Chromecast have the latest update.

[Aeolos]

My Chromecast is updated with the latest version. And I have the same problem: when I turn on my Chromecast it have sound for the first 2-3 seconds and then it goes silent.

[maedacortez]

Hi Aeolos,

Thank you for your reply. To better understand the situation, please provide the following information:

• What Chromecast model are you using? You can use this Help Center article as a reference for Chromecast and Google TV streamer specifications.
• Are you using an Android or iPhone device for setup?
• Have you tried using another TV to see if the inconvenience persists?

I look forward to your response.

Regards,

Manuel

[Aeolos]

It's a Chromecast with Google TV.

I'm using an Android device to set it up.

I don't have any other TVs.

[maedacortez]

Hi Aeolos,

Thank you for continuing to post. I have a question: do you have another HDMI cable available to test whether the issue might be with the current HDMI cable?

Please let me know if you have tried this.

Regards,

Manuel

[Aeolos]

Yes. I have tried all my HDMI ports and always the same problem: it have sound the first 3 seconds when I turn on the Chromecast and then goes silent.

[Aeolos · Accepted solution]

I have found a temporary fix that another user (not a community member, nor anyone of this company) have managed to do.

Switching off the option of HDMI-CEC, suddenly made to come back the sound on every app and platform of my Chromecast.

Now, with this information I urge you to find a fix for this problem.

https://www.googlenestcommunity.com/t5/Streaming/Chromecast-with-google-TV-no-sound-after-Android-14...