My chromecast doesn't optimize screen casting

[benidorm32]

Hi, until a year and a half ago, when I sent the screen to the Chromecast, the option to optimize appeared and it did it correctly.

A while ago, it stopped optimizing. It gives me the option to optimize, but when I click on it from my laptop, the Chromecast jumps to the home screen, and starts casting again but without optimizing. I don't know what else to try.

I've tried restarting, changing HDMI, everything.

[DeboraJ]

Hi @benidorm32

Thank you for reaching out to the community! I understand that you were having some inconveniences with the optimization on your screen casting using your chromecast. Let me assist you with that!

Before we continue with the troubleshooting steps, I need to know more information to provide you with more accurate troubleshooting steps 

• When did the problem start?
• What type of Chromecast do you have?
• What are you trying to cast?
• What device are you trying to cast from (computer, phone, tablet, etc.)?
• Have you tried using another device to cast?

Once you have the information, I will be ready to assist you!

Best regards, 

Debora

[benidorm32]

Hi, Debora, thank you for helping.

• When did the problem start? Around 1 year ago
• What type of Chromecast do you have? Google Chromecast HD
• What are you trying to cast? Streaming content (from some websites)
• What device are you trying to cast from (computer, phone, tablet, etc.)? Computer
• Have you tried using another device to cast? No

[DeboraJ]

Hi @benidorm32 

Thank you for the information provided! I have some steps for you! You will find half of the steps on the next website:

• Display settings for Chromecast with Google TV and Google TV Streamer 

And the others, are recommendations that I can give you about this inconvenience:

• Try to restart your Chromecast device.
• Try to reboot your device from the app.
• If you notice that the steps and the settings are not working after trying the steps, you could perform a factory reset. If you don’t know how to do it, don’t worry! Here you will find the information required:
• How to factory reset your Chromecast or Google TV Streamer 

Let me know if those steps work! I will be waiting for any updates or concerns that you may have.

Best regards, 

Debora