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My chromecast wont work

Marcus21
Community Member

So my tv fell today the tv is fine but my chromecast aint it keeps tellng me to visit the website g.co/cast/power i did i found no help. I tried doing wh it said it failed and now i don't know what to do.

 

2 REPLIES 2

Marcus21
Community Member

Sorry i meant what i missed some keys.

 

nerys
Community Specialist
Community Specialist

Hi Marcus21,

 

Thanks for posting in the community!

 

I'm so sorry to hear that you are experiencing the "low power" error. Don't worry, I'm here to help! Here are some steps we can try that might solve this situation:

 

  1. Check that your Chromecast with Google TV is plugged into the power adaptor that came with it. If it’s plugged into your TV’s USB port or a different adaptor, it might not be getting enough power.
  2. Check that the power adapter is plugged into a reliable power socket.
  3. Check that the cable also came with Chromecast. If you use a different cable, it might not be supported.

 

Please let me know if these steps resolve the error.

 

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further. 

 

Best regards,

Nery.