My new Chromecast with Google TV is stuck on "signing in to the Chromecast" screen.

[journeyman171]

My new Chromecast with Google TV is stuck on "signing in to the Chromecast" screen. 

I just spent two hours with Google support only to get escalated to a "supervisor", brought through a full reset only to be told that it's a "known issue" and I should send Google feedback. 

Anyone know how to fix this?

Extra info:
It's a brand new chromecast. 
I'm using a Pixel 6a
My network has previously had a Chromecast ultra. 

[maedacortez]

Hi journeyman171,

Thanks for reaching out. I understand that your Google Chromecast is stuck on the "signing in to the Chromecast" screen, and I'm happy to assist you!

I understand that you've already contacted Google Support. Could you please provide me with the case number of your call so I can verify the troubleshooting steps you've already tried?

I'll be awaiting your response.

Regards,

Manuel

[journeyman171]

Hey Manuel, 

Thanks for reaching out. After that customer service experience and being faced with a unusable product I just returned it. 
The whole situation is a disappointment. 😕

[maedacortez]

Hi journeyman171,

I am sorry to hear that. I apologize for the inconvenience this caused. If you have any other concerns, please let me know.

Regards,

Manuel