My onn. Google TV Full HD Streaming Device wont let me cast.

[Armani1234]

I have the onn. Google TV Full HD Streaming Device. One of the benefits of the device was the built in Chromecast. My last Chromecast became useless because I wasn't able to use my portal sign in. I live in an apartment complex that uses white sky public Internet with a captive portal sign in. I have set up Google TV and can watch TV w/ the remote just fine but the casting option won't even show up. 

+I'm connected to the same wifi network 

+I've named the Chromecast 

+It's fully set up

The device just won't show up in any app I try to cast. When I checked my another device also connected to the same wifi network it didn't show up either. How can I solve this?

[virnab]

Hi Armani1234,

Thank you for reaching out to our community.

I'm sorry to hear that your Onn. Google TV Full HD Streaming Device displays any apps that you attempt to cast. I understand you have another device with the same issue and require assistance in resolving it.

Even though the Onn. GoogleTV 4K Pro Streaming Devices has the Google Operative System, I recommend contacting the Onn manufacturer directly. They can help determine if the issue is hardware-related or software-based and provide tailored guidance because it has specific features that differ from the Google products. 

If you need further assistance, please don't hesitate to contact us.

Best regards,

Virna