New wifi installed; not able to connect to my chromecast

[CatherineT18]

A new modem was installed at my home and I cannot seem to connect my chromecast to the new wifi. It says that I am not close enough to the chromecast (even though i'm right beside) and that I need to accept the wifi when it shows up, but it doesnt. I tried rebooting and all and nothing seems to work. 

[David_K]

Try these steps:

1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
2. Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.
3. Turn OFF mobile/cellular data.
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
5. Reboot Chromecast by removing the power cable, then reconnect it.
6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
7. Restart the Google Home app.

• Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
• iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
• Turn Wi-Fi off and on again on your phone or tablet.
• Reopen the Google Home app.

If none of the steps above help, factory reset your Chromecast and then retry setup. You may also want to try setup using a different phone or tablet, just to test, if you have one.

[Juni]

Hi folks,

Appreciate the help, davidking.

CatherineT18, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

[Jeran]

Thank you for helping out on this thread, David and Juni!

Hey there CatherineT18,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Jeran]

Hey CatherineT18,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran