No me carga algunas apps en mi chromecast

[Carlossanchez1]

No puedo trasmitir HBO ni Disney, queda cargando en el inicio de la app pero luego de un tiempo se desconecta solo, lo raro es que Netflix y YouTube si puedo trasmitir normalmente, ya intenté actualizando las apps y reiniciando el Chromecast

[tajennifer]

Hi Carlossanchez1,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your app on the Chromecast device while you are trying to cast from HBO and Disney. I appreciate the steps that you try to solve the situation, including restarting the Chromecast device. But don't worry; help is here. I just need to ask for some information to provide the best solution:

• What is the exact Chromecast device that you have? You can check the "Chromecast and Google TV Streamer specifications" article to find out.

• How far is the Chromecast device from the router?

• How far are you from the TV when you are trying to cast?

• Is the internet connection stable?

• Have there been any changes to the router settings?

• Are the devices connected to the same network?

Please keep me posted.

Best regards,
Jenny