No menu/system sounds Google tv streamer

[Moneybagjoe22]

There are no system sounds playing for me, option is on in settings and all other sound works eg playing videos, I belive it worked when first setting up then stopped once it updated please help

[Eitanros]

Hi @Moneybagjoe22, 

Thank you for reaching out to the community. I'm truly sorry to hear there are not system sounds playing.  I'm happy to help you! 

Follow these steps to customize your preferred settings: 

• Navigate to All Settings at the top right of the TV screen.
• Select Display & Sound > Audio options > Output format.
  

You will be able to choose between Automatic (recommended), Dolby Digital Plus, Dolby Digital, or PCM stereo. 

Note: If Dolby Digital Plus, Dolby Digital, or PCM stereo is selected, your media equipment (TV, A/V receiver, or soundbar) should also support this format to avoid audio or visual issues. 

To manually download the latest update, follow these steps:

• Navigate to All Settings at the top right of the TV screen.
• Select System > About > System update.

Please, keep me posted!  

Best regards, 

Eitan 

[Moneybagjoe22]

Hey thanks for the reply, I ended up getting it fixed by factory resetting and it’s working now but I’m experiencing another problem where there is some audio de sync while watching live tv through the channels specific apps eg abc iview and sbs on demand (Australian channels), the tv is a Samsung UA65H6400AW and the avr is a onkyo tx-sr393, and the google tv streamer is plugged into the avr which is then plugged in to both the tv and surround sound system. I have tried so many things but have been unable to fix it thanks

[Eitanros]

Hello @Moneybagjoe22, 

I'm really glad to hear you've fixed the system sound.  I appreciate all the efforts you've been making to resolve this inconvenience. This can definitely help many users in the community.

Thanks for the follow up information. I completely understand the audio is out of sync on Google steamer. 

Please follow the next steps: 

• Ensure your HDMI cable is HDMI 2.1 certified, also known as "Ultra High Speed." This type of cable is necessary to connect your Google TV Streamer to your TV, A/V receiver, or soundbar. You can purchase one on the Google Store or through other retailers.
• Your TV and, if applicable, your audio system must be HDMI 2.1 capable in order to deliver high quality, high throughput audio content such as Dolby Atmos. If the Google TV Streamer is directly connected to the TV, the audio system must be connected to the TV via the e-ARC HDMI port and using a HDMI 2.1 cable. 
•  Reebot Google TV Streamer: From the Google TV:
  1. At the top right of your TV screen, select All settings 
  2. Select System   Restart.
• From the power source:
  1. Unplug the power cable from Google TV Streamer.
  2. Leave it unplugged for one minute.
  3. Insert the cable back into Google TV Streamer.
• Check whether your TV, AVR, or soundbar has an audio offset adjustment setting. When delays are constant, try to adjust the audio delay settings within their TV, AVR, or soundbar.

Please, keep me posted!

Best regards, 

Eitan