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No sound / volume on successful set up

Dad6
Community Member

‎03-22-2025 01:48 AM

Just bought a google streaming device today and the setup was fine however i can’t get any sound - yes I have turned on and off ect and did a fair bit of troubleshooting but nothing the picture is good just no sound it’s a Bauhm tv 

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JuanCH
Community Specialist
Community Specialist

‎03-25-2025 06:43 PM

Hi Dad6,

Thanks for reaching out to the community! I understand you're not getting any sound from your Google TV Streamer (4K) that you just bought. I appreciate your efforts in trying to get it working by performing some troubleshooting steps. I know how difficult it is when your Google TV Streamer (4K) doesn't work as expected. I'm here to help! To gather some more details, I'd like to ask the following questions:

  • Is the TV connected to an external receiver, soundbar, or speakers?
  • Do you use an HDMI monitor?
  • From which device are you casting? Is it a phone, tablet, or computer?

Please let me know if you have any additional information; it’ll be helpful.

Best regards,
Juan

 

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