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No sound with new Streamer 4K

Jacqueka
Community Member

‎10-27-2024 12:06 AM

I bought the new Google streamer and it doesn’t recognise my TV or my sound bar as they are both from Aldi( Bauhn models).

Soundbar is connected via OPT directly into the TV

Sound bar won’t even pair in BT mode.

Is there a way I can get around this and use them separately to the remote so they the remote is just a remote to choose what I want to watch.

Surely I don’t have to connect a sound device to listen to everything.

They work on any other devices I have so it appears this is a streamer remote issue only.

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virnab
Community Specialist
Community Specialist

‎11-05-2024 04:17 PM

Hi Jacqueka,

 

Thanks for reaching out to our community.

 

I'm sorry to learn that your Google TV Streamer 4K does not recognize your TV or Aldi soundbar (Bauhn models). I appreciate you sharing essential information with us, such as the make and type of your TV and soundbar, as well as the fact that your soundbar is connected to the TV directly via OPT. It's also vital to note that your soundbar will not pair in Bluetooth mode. No need to worry; it would be my pleasure to assist you in finding a solution.

 

Before we get started with further troubleshooting, let me ask you some important questions:

 

  • Are you using a cable HDMI 2.1 certified or labeled as "Ultra High Speed" to connect your Google TV Streamer to your TV?
  • Is the Google TV Streamer connected through Wi-Fi or Ethernet?
  • Are you using an Android or iPhone device to set up your Google TV streamer?
  • Are you using the latest version of the Google Home app?
  • Are you getting any error messages when you try to set up your Google TV streamer? (If so, please let me know which it is.)
  • Do you have any other streaming devices (e.g., Roku, Fire TV, Apple TV)? If so, does the same issue happen on those devices?"
  • Could you please double check if your soundbar is paired to another device?
  • What have you done to resolve the inconvenience of Bluetooth connectivity with your soundbar and the Google TV Streamer 4K?

 

Thanks for your kind attention,  I will be looking forward to your answer.

 

Best regards,

 

Virna

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