Google Remote of TV streamer is draining battery

[Koetje2508]

Hi all,

I am wondering if anybody experience battery drainage on the remote of the tv streamer. Purchased it a couple of days ago and already had to change the battery twice. Yesterday noticed it that my batteries were empty and I disconnected and reconnected and did a factory reset on the tv streamer. Just to give you a hint last night at 10 pm changed the batteries where mentioned 88% capacity, This morning at 7 am checked it again and battery was down to 57%?

[JillG · Accepted solution]

Hi @Koetje2508 

I would definitely reach out to support. I haven't had that issue with the batteries draining at all.

To contact them fill out this form and there will be options to contact support.

[trev4211]

Same happening to me.

Gone through about four sets of brand new batteries which I tested when I put them in with a battery meter. There were not low in the slightest bit but died in about 2 or 3 days of use in the remote.

I checked all the buttons in case the we're sticking.  Left batteries your for a bit.

Tried factory resetting.

No improvement.

No firmware update available for the remote yet either. Using v1.0.0

Google support resources are written for numpties, so not much use.

Think I just got a dud remote.

Swapping it tomorrow.

[Koetje2508]

He man, thanks for your response, I reached out to Google support and asked for a replacement that is currently in progress. Let's see if this is the solution. In a week time already on my 3rd set of batteries now.

[kmaratos]

I have the same problem! Already change 2 sets of batteries. I bought my product through amazon. Anyone know who should i contact? Any link?

[virnab]

Hi kmaratos, 

Thanks for reaching out to our community.

I am sorry to hear that your Google TV Steamer Voice Remote batteries drain faster than expected. Please review the advice JillG provided in this thread above. Over there, you will find the help that you’re looking for. 

If you need further assistance, please don't hesitate to contact us.

Best regards,

Virna

[Koetje2508]

In the meantime my RC has been switched by Google and the RC is working as expected.