Oddmar - game installation error

[Medofocus]

Tried installing the game Oddmar but it reaches 100% download and while installing it, it fails giving me an error message referring me to the chrome cast forum so I did. What should I do? I tried like 3 times!!! 

[Kimy]

Hi Medofocus,

Thanks for posting and for being a step ahead of us. A few questions: what Chromecast device are you using? What is the exact message? Were you able to install other game apps? Aside from reinstalling the app, what other steps have you taken?

I look forward to your response.

Thanks,
Kimy

[Medofocus]

Hi Kimy. Thanks for replying. I've got Google Chromecast with Google TV dongle, the HD, not the 4K version. I receive no specific messages, just the one that says 'app isn't fully installed'. I install the game app and it reaches 100% then it fails to finish the installation and I go back to zero point. I tried like 4 times. I wouldn't take any further steps like resetting my chromecast; don't want to lose my apps and settings. But I do have enough space! 

The game requested a controller to be setup and I did so using my Dualshock controller. 

What else should I do? The game is so good! on the chromecast, it'd be awesome!! 

[Kimy]

Hi there,

Thanks for sharing this info. Could you also confirm if you were able to install other game apps? Give the steps below a try and let me know how it goes:

1. Reboot your Chromecast and Wi-Fi router.
2. If it fails, disconnect your Chromecast to your Wi-Fi and connect it to your mobile hotspot
3. If it still fails, do a factory reset and install it as the first app after completing the setup

Regards,

Kimy

[LovelyM]

Hello Medofocus, 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers, 
Lovely

[Medofocus]

Sorry! been quite busy. I'll try what Kimy suggested before. You guys been awesome. Thanks for your help. I'll let you know if something else comes up. Have a great day. 🌺

[LovelyM]

Hi Medofocus, 

No biggie! I'll keep this thread open for three more days. Please inform us if the steps that Kimy provided resolve your concern or not.

Best, 
Lovely

[LovelyM]

Hey there Medofocus, 

Have you tried doing the troubleshooting steps? Let me know if that did the trick or not, so we can try something else.

Thanks, 
Lovely

[LovelyM]

Hey there Medofocus,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Thanks, 
Lovely