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On YouTubeTV Chromecast stops working when I receive a text, email or try to go to another app.On Yo

Curley23
Community Member

‎07-13-2024 03:24 PM

On YouTubeTV Chromecast stops working when I receive a text, email or try to go to use another app.

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1 REPLY 1

chaconmorales
Community Specialist
Community Specialist

‎07-16-2024 01:58 PM

Hi @Curley23,


Thank you for posting here in the community. It sounds frustrating that YouTube TV on your Chromecast stops working whenever you get a notification or switch apps. But no need to worry, help is here.

Here are some troubleshooting steps you can try to fix this issue:

1. Background App Refresh:

  • Some devices might restrict background app refresh to conserve battery. Ensure YouTube TV is allowed to run in the background. Here's how to check on different devices:
    • Android: Go to Settings > Apps & notifications > See all apps > YouTube TV > Battery. Make sure "Background activity" is enabled.
    • iOS: Background app refresh settings on iPhones can vary depending on the iOS version. Generally, you can find them in Settings > General > Background App Refresh. Toggle the switch on for YouTube TV.

2. Close Conflicting Apps:

  • Close any apps running in the background that might be conflicting with YouTube TV. This can free up resources and potentially improve performance.

3. Update Apps:

  • Ensure you're using the latest versions of both the YouTube TV app and the Google Home app (if applicable for managing Chromecast). Updates often include bug fixes and performance improvements.

4. Check Internet Connection:

  • A weak or unstable internet connection can cause streaming issues. Run a speed test to verify your internet speed. If it's low, contact your internet service provider for troubleshooting.

5. Restart Devices:

  • Sometimes a simple restart can resolve temporary glitches. Restart your Chromecast, phone/tablet, and Wi-Fi router.

6. Reinstall YouTube TV App:

  • If none of the above work, consider reinstalling the YouTube TV app on your device. This can clear any corrupted data that might be causing the problem.

7. Check Chromecast Settings:

  • In some cases, specific Chromecast settings might affect app behavior. Open the Google Home app and navigate to your Chromecast device settings. Look for options related to data usage or background apps and ensure they're not restricting YouTube TV.

Please follow this good article to Cast YouTube TV using Chromecast or check the following to Reboot your Chromecast device. There are a few troubleshooting steps to fix the issue.

Let me know if you need further assistance.

 

Regards,

Mario

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