Original Chromecast device, very poor now, with the new software control and on screen menues

[Crisy]

I am now having a lot of poor and dropped connections after years of very good experience with my original Chromecast device.  Anyone else having issues? What changed?

[Tanyajoye]

Yes im havin issues for just over a week. Chromecast closing constanstly on utube when i go on other websites/ph goes sleep on my ph. But when on tvondemand its fine

[JenniferV]

Hi folks,

Thanks for reaching out and sorry to hear that you are having a connection issue with your Chromecast. Let's check on this further.

Quick question — what type of Chromecast device do you have? Please reboot your Chromecast and WiFi router. Resetting your Chromecast might also help.

Keep me posted.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I wanted to check back in should you still need help with your Chromecast. Feel free to let me know if you do.

Thanks,

Jennifer

[JenniferV]

Hey folks,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Jennifer

[JenniferV]

Hi folks,

I haven't heard from you in a while so I'll be locking this thread. Feel free to start a new thread should you have more questions and concerns in the future. We're here to help.

Thanks,

Jennifer