Peacock Tv not working correctly

[TRigsbee5]

New to Chromecast, I have installed the Chromecast with Google Tv, and all apps work except Peacock Tv. I can open the app and browse shows but when I select one to watch it opens in "Audio Description mode" and a few minutes in it starts getting really choppy "video only". I have tried to disable the audio description however it keeps coming back on. I have forced closed the app deleted it and reinstalled it. I have also restarted the Chromecast. I have read several other articles and I am at a loss as to what to do next.

[Jeran]

Hey there TRigsbee5,

I'm sorry to hear that the Peacock TV app is giving you some trouble. It's difficult when one app is not working properly, but everything else is fine. In this scenario, since you've already uninstalled and reinstalled the app, you may need to reach out to Peacock TV Support to see if they are aware of any issues on their end.

I hope that helps, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[JenniferV]

Hello TRigsbee5,

It's us again. We wanted to check if you still need help or if you have other concerns. Feel free to let us know if you do.

I appreciate your help here, Jeran.

Best,

Jennifer

[JenniferV]

Hi TRigsbee5,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer