Poor quality video Chromecast 3rd Gen

[JuanGAlejo]

Hi there,

I've a Chromecast 3rd Gen and when I cast a video from YouTube app, quality video is very poor and I can't select any quality option, appears unavailable.

Currenty Chromecast firmware version 1.56.291998

Currenty YouTube version 18.27.33

[Kimy]

Hi JuanGAlejo,

Thanks for posting here in the Google Nest Community. A Chromecast 3rd Generation is a slave device that is dependent on WiFi. If the WiFi is consistent, so is the cast result. Try the following:

• Ensure that the TV/Chromecast device is within 15 feet of the router.
• Ensure that there’s no obstruction or interference.
• Reboot the Chromecast device and the router.
• You can try a factory reset and set it up from scratch.

Let us know how it goes.

Thanks,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

[Princesss]

Hello JuanGAlejo

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess