Prime Video not playing through Chromecast with Google TV

[Dan94]

Prime Video not playing through Chromecast with Google TV. It just loads then displays an error. However, prime video works when casting from phone.

[Jeran]

Hey there Dan94,

There are a few possible explanations for why this might be happening, depending on what the error message says. Would you be able to tell me what the error says? Also, do you notice any similar issues with any other app? Regardless, you can try the following steps:

• Restart your Chromecast with Google TV.
• Make sure your Chromecast is up-to-date on its firmware.
• Clear the cached app data on your Chromecast.
• Uninstall and re-install the Prime Video app.
• Contact Prime Video Support to see if they are aware of any issues.

Let me know if you have any more questions, and I'd be happy to address them.

Best regards,

Jeran

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Muddi]

Hey Dan94,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi