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Problem with screensaver not stopping when I cast

Dan1020
Community Member

‎08-31-2024 03:21 AM

Hey there. I am having this problem now for a few month, ever since I got my Chromecast. 

When my Chromecast starts showing the screensaver and I try to cast from any app (doesn't matter if YouTube, crunchyroll, prime, netflix, Disney +) the content just won't start playing. The screensaver just stays ok. I have to either press one button on my Chromecast remote or go into the virtual remote on my phone and press any button. It's just annoying. Also, is there any way to either change the time when the screensaver starts or disable it entirely?

Thanks for any answers

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jenniffert
Community Specialist
Community Specialist

‎09-03-2024 12:15 PM

Hi @Dan1020,

 

Thanks for following up! I'm sorry to hear that the screensaver or ambient mode isn't stopping when you're casting. I'm here to help!

 

At this time, the screen saver or ambient mode on Chromecast devices doesn't have the option to change the time or disable it entirely.

 

To better investigate the inconvenience, I’d like to ask the following:

 

  • What is the model of your Chromecast device?
  • When did the issue start?
  • Have you made any changes to your Wi-Fi network?
  • Has the Chromecast worked as expected before?

For now, I’d suggest the following steps:

 

  • Ensure that you have the latest versions of the Google Home app and your mobile device's operating system.
  • Try connecting your Chromecast and casting device to a different Wi-Fi network to eliminate any potential network interference.
  • Perform a reboot of your Chromecast device, router, and mobile device. For reference, you can check out this article: Reboot your Chromecast device.
  • Try casting from another phone or tablet to see if it is able to cast as expected.
  • If those steps don't work as expected, consider performing a factory reset on your Chromecast, then setting it up again through the Google Home app. Please note that this will erase all settings, so back up any important data. You can find the instructions in the following article: How to factory reset your Chromecast.

In addition, for reference, you can check out this article about how to change the screen saver settings.

 

Please keep me posted.

 

Best regards,

Jenniffer

 

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