Problema con reproducción de vídeos luego de encenderlo

[Rein25]

Hola, tengo un problema con mi TV Streamer. 
Cuando lo apago e inicio nuevamente (puede ser de un día para otro o al mismo momento), trato de abrir cualquier aplicación pero no reproduce vídeo. Puedo ingresar a todas las aplicaciones, pero cuando selecciono algún título para reproducción (independientemente de la plataforma que seleccione), queda la pantalla en negro y no hay respuesta, es como si ningún título cargara y debo reiniciar siempre el dispositivo para que funcione.

Anteriormente tenía el dispositivo conectado por WiFi, pensando que era problema con el internet por la carga lenta, cambié la conexión a cableada con ethernet pero el problema persiste.

Puede haber algún detalle que pueda verificar para evitar que esto siga sucediendo? Gracias de antemano

[JuanCH]

Hi Rein25,

Thanks for reaching out to the community! I understand that your Google TV Streamer (4K) is able to open apps, but when you try to play any content (regardless of the streaming platform you select), the screen goes black and doesn't respond. I appreciate you confirming that the same happens even when connected to Wi-Fi or an Ethernet cable. I'm happy to help you with this!

To isolate the main cause of this inconvenience, I have some questions for you:

• What's the status light on your Google TV Streamer (4K)?
• Is your Google TV Streamer (4K) plugged correctly into the TV and power source?
• What TV brand do you primarily use with your Google TV Streamer (4K) (e.g. Sony, LG, Samsung, TCL)?

Please keep me updated. I look forward to your response.

Best regards,
Juan

[Rein25]

Hi Juan,

You're right, the issue seems to be with both the Wi-Fi and Ethernet connections. It doesn't just go black when I select a video; sometimes, it loads the first frame of the video, but then it just stays stuck on that initial frame.

Regarding your other questions, here are the answers:

•  The status light remains white.
• Yes, the TV Streamer is correctly connected to both.
• The TV brand is "Premier."

Thanks in advance!

[JuanCH]

Hi Rein25,

Thanks for following up! Let's try the following steps to continue addressing this inconvenience:

1. Power off the TV.
2. Unplug the TV and your Google TV Streamer (4K) from their power source and the HDMI connection.
3. Wait one minute.
4. Plug the TV and your Google TV Streamer (4K) back into their power source.
5. Wait 30 seconds.
6. Power on the TV.
7. Connect your Google TV Streamer (4K) to the TV’s HDMI port.
8. Tune the TV to the same HDMI input where your Google TV Streamer (4K) is plugged in.

Please let me know how it goes. I look forward to your response.

Best regards,
Juan

[Rein25]

Hi Juan!

I tried following each step you mentioned, but interestingly, doing it that way caused the same freezing issue when selecting any video from any platform (I tested several and repeated the steps twice to be sure).

I had to reset everything again from the settings menu for it to work properly.

[JuanCH]

Hi Rein25,

Thanks for getting back to me with this information. I appreciate you completing the previous troubleshooting steps.

Given that your Google TV Streamer (4K) is still not working with your current TV, I'd like to recommend trying the following:

• Try to plug your Google TV Streamer (4K) into a different HDMI port on the TV.

• Test your Google TV Streamer (4K) on another TV.

Please let me know the outcome.

Sincerely,
Juan