Problems with 9Now app

[LyneD]

I have just gotten a new 

Google TV Streamer 4K and installed it on my brother-in-law‘s TV for him. Every single app on the device worked except for 9Now. It remains frozen.

I have tried to remove it and re-add it. I have tried restarting the TV updating the app device everything I can possibly think of, but I cannot rectify this problem I doubt it’s anything to do with the Internet because everything else is working 

[Rusell]

Hi LyneD,

Thank you for posting in the community, I understand that you are unable to use the app 9Now because it is frozing. 

• Clean Cache the app on your Google TV, take a look at this article:  Free up storage on Chromecast with Google TV or Google TV Streamer
• Check for system updates
  • From the Google TV home screen, select Settings 

  • Select System and then About and then System update.

  • If an update is available, follow the on-screen instructions to install it.

• Restart
  • Go to All settings and then System.
  • Select Restart.
  • Select Restart again to confirm.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!.

Best regards,
Rusell.

.

[LyneD]

This problem was immediately after i set up my brother in laws Google TV 4K there is no Cache to clean , I have checked for updates and as they were done in the set up process there were none i also connected directly to the modem so there were no streaming issues with wireless. As i said all the apps i installed that day other then nine worked perfectly . Nine opens looks good but is frozen !

[Rusell]

Hi LyneD,

Thank you for your response. We are sorry for the inconvenience and i'm sorry that the previous troubleshooting didn't work therefore we'd recommend that contact 9Nov app for further assistance.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!.

Best regards,
Rusell.