Problems with my chromecast

[tinabug_385]

My chromecast kicks us off for no reason. Do I need to update it or does it do it automatically?

[JenniferV]

Hello tinabug_385,

Thanks for reaching out and I'm sorry to hear about that. Let's sort this out.

A few questions: what type of Chromecast device do you have? What's the LED status on your Chromecast? Also, when you say it kick you off, does this mean the TV stops playing content (casting) unexpectedly?

Give these steps a try:

1. Reboot your Chromecast, Wi-Fi router, and casting device ( mobile phone, tablet, laptop/computer).
2. Plug in your Chromecast into a different HDMI port on your TV.
3. If one is available, please plug it into a different TV screen.
4. Factory reset your Chromecast.

With regards to software updates of the device, this is done automatically as part of the setup, so you don't need to do anything. Learn more here.

Best,

Jennifer

[Muddi]

Hi tinabug_385,

Checking in to see if the troubleshooting steps shared helped? Feel free to update the thread, and we're glad to further assist you.

Cheers,

Muddi

[Muddi]

Hi tinabug,_385,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi