Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[MC6367]

After spending hours trying to figure things out with my chromecast, I ended up doing a factory reset and now it will not connect to my WIFI. Keeps telling me I need to check my local network settings on my phone. 

[Kels2]

Change the date on your phone in settings and then try again on the home app, I have just done it and it's reconnected.

[defekt]

... puh, ich hoffe sehr bald auf eine lösung...

und natürlich habe auch ich mein gerät bereits zurückgesetzt :(!!!

wo bekomme ich die nötigen informationen zur reaktivierung des gerätes bereitgestellt?

[Derik64]

Resetting was the first I tried 😞
I hope you will fix this soon, my whole music system runs with four Chromecast Audios.

[MP60]

I did factory resent since it was imposible to know what was going on. it still not connecting to the wi-fi, and yes I did all the troubleshooting steps one by one more than once. Nothing worked. and there's no wi-fi issue with any of my other devices including a roku I have in another TV unit.

[Blushojun]

I did the factory reset on my device. Please reach out to me once the problem has been fixed. Thank you

[Michiel1]

Helaas te laat met zien van het

[bobby2344]

too late answer, i've reset device like 4 times. Im looking forward for instructions what next

[rokit1]

Will Google replace the device if it cannot be fixed after a Google-recommended factory reset?

[Michiel1]

Helaas te laat dit bericht gezien ik heb 2 audio cast die nu niet meer bruikbaar zijn. Kunnen jullie het product niet opnieuw produceren. Of hebben jullie daar te weinig winst op?

[Brianwil]

Bit late as most people will factory reset to try and fix there Chromecast audio etc. I have spent hours trying to connect then factory reset before reading this post. How will users get a fix ? Regards

[sherik]

Honestly, Google?  All of this over a SSL certificate? WTH?

[Pete90]

Speriamo ragazzi rimettetelo in corsa!🙏🏿🙏🏿🙏🏿

[Maybeth]

ósea en serio? necesito que solucionen esto 

[JohanP]

For those who did a factory reset: as proposed in one of the previous messages:  because it seems tot be a certificate issue: if you change the date of your cell phone tot 6 of March you Will be able to re-install the chromecast device. It will not help you to be able to cast again but you will have  the same status as those who did not perform a factory reset. And finally we will have to wait Google for their certificate renewal.

[jonnyh179]

Great, so in the meantime you will be  sending me a new Chromecast that works, because watching TV on my Pixel 9 Pro XL sucks. That's right, a loyal Google customer for years just waiting for Google to get their act together... Apple anyone?

[MV94]

My Chromecast suddenly stopped working,I tried almost all troubleshooting but still not working,It shows the error "we can't authenticate your Chromecast" Factor reset didn't help.Please help

[Aurelie85]

Bonjour, merci de votre réponse malheureusement j ai déjà réinitialisé mon appareil. Du coup en attente de vos instructions quand le problème sera réglé 😊

[Ntgick]

Well... I followed the instructions on Google home and reset it... Thanks!!! ...how will you inform me of the instructions to correct the device? 

[Kels2]

Change the date on you device that has the home app on, go into settings to do this. Then try to reconnect your Chromecast through home app. I have just done this and it reconnected. Can't cast untill fix is done but at least it's reconnected.

[Cynlee]

I give up - going to Wal-Mart to ck out their Roku device or something similar 

[Nazza]

Hi, I factory reset long before your post because that way what the general steps suggested, can you please help now.

[sherik]

Really, Google?  SSL Certificate issue? Daylight Savings Time snafu?  WTH?!!!

[Dreamerdee]

It’s been over 24hrs since chromecast went down. It’s a disgrace you haven’t been able to fix it, and worse, that you did not communicated with your many unhappy customers yesterday when there was clearly news on social media of a widespread issue. Shame on you. 

[caeds3401]

Acho que infelizmente rackearam o chromecast e colocaram vírus no seu sistema 😥

[Sashman1903]

I thought it had broken and is my only streaming device. Have now paid for an amazon firestick. I want a reimbursement for my £40 as it is your fault. 

[Gabriele80]

Speriamo risolvano...

[Sarahlmountford]

When will you tell us its 2 days now

[FabFasc]

Io ho provato a ripristinarlo, pensavo era un blocco dato da un aggiornamento l. Come devo procedere?

[PeppyHyperspace]

Is there any way I can get a notification when the problem is fixed?

[enov]

Hi,
Thank you for information.
Any estimation?

[Jeroenheinen]

I hope its working soon again, how can i check the latest news? We allready reset the device, it was one of the options that you read like: on every page…

[A_Nichols]

Have the same problem, my cromecast continued to be connected to my TV as was displaying the images from the google gallery on standby but stopped responding to controlling devices such as android tablets and also my IPhone. I tried  fixing it by rebutting my modem (router) then rebutting my Cromecast by disconnecting it from the power for two minutes, reinstalled the google home app and at the end resetting the Cromecast by pressing the button on the side of the Cromecast, then when I get to adding device on the setting process in google home app it finding the Cromecast but next falling to connect it as saying that it "couldn't authenticate my Cromecast". Please help!

A. Nichols, Australia 

[KoB_2025]

I have done all your steps too, with the same result. Arghhh, took me hours!

[Rickyc560515]

Listo, cambié la fecha y pude reconfigurar mis 2 chromecast sin problemas. Gracias a todos por sus aportes.

[Valentina82]

Ma come è possibile modificare la data dopo aver resettato tutto?

[LexiC]

Are there any updates yet on this @GoogleNestTeam 

[Bas3]

Hier de workaround/fix om je chromecast v2 weer te laten werken, voor de Nederlanders onder ons, die Android gebruiken:

https://www.googlenestcommunity.com/t5/Streaming/Hoe-je-de-ChromeCast-2e-Editie-weer-werkend-krijgt/...

[KoB_2025]

Not only issue with Android, also with iOS and Chromecast (2nd gen).

[Maddddddd]

i’m so mad. I spent my entire evening trying to configure and  troobleshoot my entire network before i found this post. So much time wasted around the world.