Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Gero]

Any news? Since 2 day we can't use it ...2 DAYS!!!

[ccouto]

Stop trying fix this issue. Wait Google fix

[CannyStyle]

Just came here...seems global...So Google is aware and fixing it ? Thanks 

[CannyStyle]

In Italian "impossibile autenticare" (unable to authenticate) WTF is going on. Already factory reset. What I should do ??

[Souryo]

ciao, io ho seguito le istruzioni di anonymus, ho impostato una data antecedente a domenica scorsa sul telefono e sono riuscita a riconfigurare il Chromecast su google home. adesso vedo infatti lo screensaver del chromecast sulla tv. ovviamente attualmente è impossibile avviare lo streaming.

[vjrocks87]

do we have any ETA? 

[Loll69]

Please fix ASAP, our tv so old it's the only way we can watch. 

[Toto_woods]

Ok. Waiting for fix it

Thanksss

[ChrisCorleone]

Its crazy its been 2 days and this hasnt been fixed, how the **bleep** is my physical product bricked because an expired certificate happened, like just means even if my device works for the next 20 years you can forcibly make my device useless just by denying certificate updates...

[marttenz]

Ano, již jsem restartoval Chromecast audio po druhém dni,  kdy bylo nefunkční.  Už z důvodu toho, že v manuálu se doporučuje restartovat v případě chyby. Očekávám tedy aktualizaci a postup k vyřešení opravy. Děkuji 

[2fr]

Les personnes vont se rabattre sur des produits chinois. Donc perte de part de marché. Dommage. Les produits Google sont très bon mais très chère. On s'attend  plus de réactivité a ce prix. Surtout a l'heure de l' IA comment peut-on ne pas trouvé de solutions. 

[123n3rd]

What happened if i alertdy  factory reset the device?

[Jeromunez]

FIX IT!

[JC258]

Following

[P1nk0bs]

asap, please

[babelaids]

Looking forward to a swift solution!

[ScottN36]

Please tell us when a fix is expected.

[Genco]

My issue is connecting either my computer (mac) or ipad to my tv. It's worked flawlessly for years and suddenly a few days ago stopped working. I've tried resetting everything - including factory resetting the chromecast dongle - all to no avail.

[Mylo187]

Hi, have you found the solution?

[Davidoff]

Es gibt noch keine Lösung, wir müssen warten bis und ob Google wie versprochen ein Update sendet, fragt sich nur wie lange?;

[JorisVanHoute]

I was in the process of systematically resetting all my google home devices since playing music stopped working. I just stopped before i factory resetted everything. Now, devices are still connected to wifi but unavailable in the google home app. Patiently waiting now for official instructions on how to fix.

[Cesard]

Lo normal, al aparecer un problema de esta índole es reiniciar, vamos desde los inicios de la informática a sido un lema, antes de ponerte a llorar y patalear. No comprendo eso de que si ya se ha reiniciado es posible no poder volver usar el Chromecast. No estamos hablando de la Starship.

[rupali2]

Chrome cast is not working. Every one is facing issue. Time wasted too to set up all possibilities. When it will be solve?

[HouseOfH]

Can you confirm that this issue is also the root of scheduled announcements/broadcasts not being made through Google Nest speakers?

[mrsenmedia]

Authentication failed! 

Google, what had you done??

Please fix it asap! 

[sogabbs]

Has there been any updates on when this will be fixed?  I performed a factory reset because when this issue first occurred on Sunday afternoon, one of the recommended steps is to reboot your streaming device 

please post an update!! 

[Yalls]

That’s what they say not to do now.

Some Reddit users advice to change your phones date to the 8th and it will allow you to set up the Wi-Fi again in case you lost that due to the reset 

[Davidoff]

Jetzt beeilt euch mal bitte, ihr habt die besten Software Entwickler der Welt und könnt so ein Bug nicht zeitnah fixen, dann seid ehrlich und sagt gibt kein Support mehr❗❗❗

[carl84]

Please fix this as soon as possible.

[alregith]

Any update on when the issue will be resolved? I was told I would get an email update, but haven't gotten any so far.

[fm4]

Please have i found a solution ??

[Cecilecote3365]

OK you know the issue but when will you resolve it ? When your customers could use our device Google again ? Give more détails about delay

[Guingo636]

Hello, is there any update on the resolution of the problem? Even just a planning on it?

"  Do not factory reset your device " well that was what most of us have done, trying to make it work, because there was no official statement from Google...

Hope you fix it soon and explain how to reconfigure it since I factory reset it...

[Mgr100]

Yo lo solucioné cambiando la fecha del móvil al 7 de marzo. Con esto consigues revertir el restablecimiento de fábrica pero el verdadero problema que es no poder enviar contenido. Así que no sé si tiene alguna ventaja…

[Mgr100]

Perdón me comí letras🤦‍♀️, esto NO soluciona el problema real, que es el envío de contenido

[Oivindjensen]

Please fix this.

[Mancio82]

Hello,

When you'll fix it, please provide also instructions for whom that made factory reset.

Thank you

[Stigers]

Set date on mobile to before 9/3 and you will be able to reset.

[La_Cicchy]

Si riesco a collegarlo ma non funziona lo stesso per la trasmissione sulla tv

[TotiBaradero]

Deberíamos haber tenido conocimiento que ante una contingencia de estas con los dispositivos Crhomecast NO DEBIAMOS REESTABLECERLOS DE FABRICA , En mi caso tengo 3 de los cuales uno , el mas antiguo, dejo de funcionar y lo que hice ante la impotencia que sentí fue restaurarlo de fabrica , supongo que ahora le tocara a los de segunda y tercera generación. Se van a hacer cargo de mis dispositivos ? les sugiero que lo menos que podría hacer Google si fue esa Vtra intención , seria que entregando nuestros viejos dispositivos nos recambien por uno nuevo a mitad de su costo. Son demasiados costosos en mi País. Google siempre colaboramos contigo , por eso existes, pues bien , ahora veremos cual es tu limite.