Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Betoraf]

Εκτιμώ την ανησυχία και την προσοχή σας όπως της αξίζει, αλλά η υπομονή μου και σχεδόν όλων εξαντλείται, αλλά η δικιά μου με ανησυχεί και είμαι πολύ υπομονετικός, δώστε μια γρήγορη λύση ή αποδεχτείτε ότι δεν υπάρχει, θα οργανωθούμε και θα δούμε τι τέλος θα δώσουμε σε όλα αυτά.

[irvinfercho]

hi in in this issue and i reset my chomecast how can i fix it?

[twisterarg78]

solo esperar ellos están trabajando esperar!!!

[PANORMUS]

METTI DATA CELLULARE AL 7 MARZO 

[paulw2201]

This information is too little, too late. Clearly you don't appreciate the impact this is having on your customers. But never mind, after 2 nights of not being able to watch any of my programs, I've had enough, and I've found a permanent workaround; My chromecast is going to e-waste and I've just finished setting up my new Amazon Fire Stick, which I think is a much better product anyway. I've also resolved to never again buy or use a Google product if there is an alternative available.

[Amit2k5]

Seems befitting.  But this Tech companies of Trump era are so unethical, unreasonable and unreliable. Shame on Google

[Iamronchii]

This is the error message i am getting across all my IOS Device. 

Something went wrong

MyBedroom TV may be set up, but we could not communicate with it from your iPhone. Make sure that you have enabled local network access in your iPhone's privacy settings. Then try again.

On the other hand, for Android mobile

app Google Home Just Crashes. 

[Belovedone]

How and when will we get notified if we had to go through hurdles just to find this out 

[ikosc]

What do we do if we've already tried to use a reset version of the device that the Chromecast is plugged into (in my case a TV) connecting with a third-party app? Do we get our previous version when the issue is patched?

[Barbara05]

Ok aguardo novedades gracias. No he podido configurar lo desde el 9 de marzo

[mcp2025]

I did reset it. 

[lassecande]

Me too, but got back to the previous phase by adjusting the date to march 7th on my tablet and then installing Chromecast again. I don’t know if this is to be recommended though.

[Newshoryuken]

I did a reset too but it's easy to reinstall.  Use any devices with Google home. Manually set your device clock to March 1 2025 or any date before March 9th.  This will allow you to reinstall your chromecast gen 2.  

[Zamaneh]

I've tried Google home, but it doesn't find my chromecast while it's plugged in and connected to HDMI. 

[Ryno]

Love it! Please work gard and fast. It's a great product!

[Gelf]

• Impatiently awaiting 1he fix.  Will finish some books in the meantime 🤷🏼‍♀️🤔

[AhmedAlkhannfer]

Thanks dears. Looking forward for your updates. 

[Claytondf1978]

Your troubleshooting instructions TOLD US TO FACTORY RESTART the Chromecast device.  I would not have done so otherwise.

[wicara]

Please keep us in the loop

[t3kn0logix]

Will this be the best place to wait for an answer for the fix or know when the issue is resolved? I have 6 chromecast audios in canada brought in from Europe because they weren't available here and have a network of speakers through my entire property using them I will be very saddened if this is planned obsolescence and I can no longer continue to use them

[Anonymous]

The issue and the cause is already well understood and documented.  It has nothing to do with planned obsolescence!

[Rosieffs]

Also maybe chuck a pop up com into the Google home app? Might save other users all this bother of having to search through support pages online and stop them factory resetting like it seem heaps of customers have done.

[Anonymous]

You honestly think it is as easy as 'chucking' a pop-up into an app?

[Veronica1982]

• I didn't factory reset my chromecast, but I did delete it from the Home app , and obviously I can't reinstall it now. At least I was able to warn my mom not to do anything with her chromecast (and explained what happened).  Please (please!) keep us updated and fix the problem as soon as you can. 

[ToastedGoatee]

I'd like to send your programmers a DVD player, so they can enjoy their media while they address this issue.  

[rodriguh]

awaiting for the fix to this issue... 

[Firemonkey]

If we need to throw your product into the trash just let us know this is not acceptable to wait for days for a band-aide to your product.  If Google can't fix the problem just tell us your Gen 2 is for the landfill.

[Zozo34]

The only way my household can watch tv other then sitting on there phones is via chromecast. 
We have 3 chromecasts not working. It’s been days and it’s more then frustrating! 

[Satisht12]

Please fix this asap. I am still unable to connect Chromecast 2 device with WiFi network and it gives me error message as “Chromecast may be set up, but we could not communicate with it from your iPhone”

[Haldor]

It's weird, first it showed that it was turned off somehow and I tried to reinstall it back in Home and now there's a pop-up stating that it couldn't authenticate the Chromecast. Geez, what now? 

[Anonymous]

Wait till they have a fix!

[JoseLuisCM]

Your own support page offers restoration as a solution. Now saying that devices should not be restored is borderline ridiculous. Resolve the issue soon. No to planned obsolescence of tech products.

[Anonymous]

And what part of this situation indicates it was 'planned'?  They had an expired authentication certificate on the devices!  People make mistakes, companies make mistakes.... they are working on a fix.  Enough with the planned obsolescence BS!

[Anonymous]

Repeating the same thing after 24 hours doesn't look like an update.. Ridiculous service,poor admin....

[AlexBolaños]

Es increíble que tamaño de empresa presente está falla y no estoy hablando del problema con el Chromecast, más bien en la demora en responder a la falla ya que su primera respuesta fue 1 dia después de la falla y no han logrado solucionarla hasta el momento. Espero que no tuvieran la idea descontinuar la segunda generación y darle muerte silenciosa, porque la gente ya no se queda callada y aquí estar estaremos posteando hasta que solucionen

[dooter221]

I reset as I always do when troubleshooting the devices..... Oh well, now it's bricked how can we get an update?

[Indy101]

Change the date on your phone or your tablet to the 8th , this will allow you to setup the chromecast ready for when an update comes 

[Johan3]

@GoogleNestTeamthank you for the update but please get your things together, the issue is an outdated certificate ( since 10 march ) which could have been avoided easily. It should not take that long to correct an outdated certificate. WHEN DO YOU PLAN TO FINALLY FIX THIS ISSUE THAT IMPACT thousands of people around the world due to negligence ?

[Kymzee1123]

Too late re reboot as directed to via your page and by the time found the article that says don’t well I’m sure many of us did. 
so when is this going to be rectified??? 
4 days and still nothing and where will you send the info when it’s fixed and what to do. 
pretty poor considering there really isn’t any communication or media releases. 
looks like thousands of unhappy customers world wide ☹️

[brookwithnoe]

I already factory reset my Chromecast because that is what your support page recommends when troubleshooting. Now I'm unable to go use my Chromecast for an inevitable period of time. Why didn't  Google send some kind of notification that 2nd gen Chromecast was having an issue when first aware? I am unable to set up my Chromecast now, and my device is not "authenticated." When I called Google support they have no idea when it will be resolved and I'm supposed to just keep checking back. Why does the support page tell me to factory reset, but the person I spoke to told me that I shouldn't have? How was I supposed to know? Get with it Google. This is a huge inconvenience.