Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[JuniorRM]

more than 24h to say somenthing useless and more than 60h to repeat the same useless words. Mountaint View...we have a problem. Do you know the meaning of reputational damage?

[fmassari65]

I have already factory reset my Chromecast. I went ahead with the setup and the code that appears on the TV then does not appear on the phone which after a while displays the following error: Unable to authenticate the Chromecast device. I look forward to the problem being fixed. Thanks

[rhedman]

So is is fixed for those who did not factory reset their device? Of are you still working on both fixes?

[Puffang]

Been a loyal customer for years, house full of Google products, please fix, would hate to go to the competition! 

[Juaniitook]

Una sincera disculpa no es suficiente. Deberían tener un mecanismo de compensación real para todos los que fuimos afectados. Un Chromecast nuevo sin costo, descuento para algunos productos, etc. Eso demostraría que les importan sus clientes. De lo contrario perderán a muchos mucho más en acciones de su empresa. Sí hay algo que demostraron con este error que ya lleva 4 días es la falta de preparacion para contingencias, pésima comunicación e incapacidad para solucionar un problema simple. Qué pasa si un error similar ocurre con sus teléfonos celulares? También van a dejar a todo el mundo incomunicado por días o semanas?

[Joshesp]

After 5 days waiting You don't deserve my trust and time I bought from another brand Bye Google Chromecast 

[Joshesp]

Damage is done .Trust lost. I have already bought another brand Very unprofessional Google Chromecast Team. Bye bye Chromecast.Never again 

[Juaniitook]

A sincere apology isn't enough. They should have a real compensation mechanism for all of us affected. A new Chromecast at no cost, a discount on some products, etc. That would show they care about their customers. Otherwise, they'll lose many more in company shares. If there's one thing they've demonstrated with this error, which has been going on for four days, it's the lack of contingency preparation, poor communication, and inability to solve a simple problem. What if a similar error occurs with their cell phones? Are they also going to leave everyone without communication for days or weeks?

[invictor]

hola! muchas gracias, por supuesto que cuando no funcionó mi Chromecaste, hice factory reset, por lo que esta noticia de no hacerlo es tardía; no se olviden que el factory reset es una recomendación oportunamente dada cuadno no se lograba conexión o autenticación. Espero pronto la novedad. Manejo mi Chromecast con Googgle Home en Android 15 desde un Moto Edge. Gracias!!! Somos muchos esperando una solución. Saludos desde Buenos Aires, Argentina

[MsMimi]

So, will we all be reimbursed for the inability to Stream while still paying for our services? 

[Lisa1703]

Still not working for me either

[astridtromp1961]

I can't stream nothing , what must I do. I live in Holland 

[bekmaner]

Kaç yıldan beri kullanıyorum. Çok memnunum. Lütfen bir an önce duzeltilirse sevinirim. Ben güncelleme yaptım. Fabrika ayarlarını sifirladim. Bir an önce bekliyoruz düzeltmeyi. Tşk. 

[mrrepolyo]

"Please do not factory reset your device." too late, reset is part of our basic troubleshooting before checking the web for solutions. Please fix this untrusted device issue, our grandfather can't watch their favorite boring youtube video.

[LaraLP]

Hi Google, like thousands of other people, I have been unable to use my Chromecast for 5 days now. I have accounts on several streaming platforms and I can't use them.

As the answer you gave was too late, I reset my Chromecast several times (as stated in the instructions of the device).

I am waiting for a solution and compensation from you. I am very unhappy with the way you are handling this issue and, being Google, I expected you to be more efficient in resolving it.

Thank you

[SanderL]

When will be possible to use our devices?

[Daro128]

"Do not factory reset your device"... I´m sure that most CC users have reseted to factory (restarted their modems, TVs, and mobiles as well) after the first 10 min of detecting the issue, while Google was saying nothing about the problem...  It's like having a headache and the doctor telling you two days later not to take an aspirin...

[Rhanateix]

I already did '-'  so now what ... ? 

[Chrisbear]

Changing the date on your phone to before 11 march 2025 will allow you to logon on to your Chromecast's wifi access point and complete the setup process.

It however still will not work but at least you have a different screen to look at !! Google may be able to remotely fix from here?

[Edu_ar]

Es muy tarde. Parte de las recomendaciones cuando no funciona es resetearlo a valores de fábrica. No se entiende porque salieron a decir esto luego de 3 días sin funcionamiento. El chromecast gen 2 está conectado a la red wifi pero Google Home no lo detecta.

[Jes3]

Still waiting for this fix - I factory reset before I found this forum 

[Alexxxxxxx]

Ok so i found a solution, to at least set up the device and use it

Date back the time and day of your streaming device to a 8th of march.

[Clolorusso]

Performed a factory reset since day one of experiencing the issue… would have been helpful knowing this from the beginning but still… I need updates on how to solve this disservice… it’s been already 3 + days … my father needs to see football on tv ahahah

[Alexxxxxxx]

Ok so i found a solution, to at least set up the device and use it: Date back the time and day of your streaming device to a 8th of march.

[Clolorusso]

Thank you vm!! I finally managed to connect it to the network and set it up… now I’ll wait for a solution to finally cast …

[Tremor]

Try plugging the power the Chromecast off and on. Restart google home on phone. That worked for me after a factory reset ( PS: Update Google home to newest version)

[Tremor]

Power the Chromecast off and on. Restart Google home on phone (android). Worked for me. ( remember to update to the new version of Google Home)

[Rienco79]

Hi! 

Would you please write what's the procedure step by step? 

Thanks!

[SusanDubb]

I have factory set my chromecast during problem shooting. Now my chromecast is having a new name. Since this morning, when trying to connect, I see the old name. However I cannot connect with the old one and the new one still giving error. How to fix this? 

[afhuyt201]

What is ETR?

[Manue6077]

Bonjour, 

Je viens d acheter un nouvel appareil de cast mais je rencontre le même problème...

[johnnyzero2]

I can confirm that the workarounds posted on Reddit and elsewhere will indeed restore Gen2 casting from Android devices and Chrome browser (sorry, iPhone users). Had mine back up 'n running by Monday morning. Not perfect, but for those who are impatient (and tech-savvy enough), it's a viable option until Google issues a proper security certificate fix.

https://www.reddit.com/r/Chromecast/comments/1j7lhrs/comment/mgy1a88/

https://mensfeld.pl/2025/03/bringing-your-chromecast-back/#how-to-fix-it

[Joshesp]

https://mensfeld.pl/2025/03/bringing-your-chromecast-back/#how-to-fix-it

Works!!! It's a wizard trick Please follow the link from this wise professional guy who should be general manager for this useless Google Chromecast Team 

https://mensfeld.pl/2025/03/bringing-your-chromecast-back/#how-to-fix-it

[NanceConfer]

Day 4! 

This is the same useless info we have had for a couple of days. 

Are you going to pay for my new Rokus?

[Robertos92]

Dear google NestTeam,

I have already reset the device, obviously without any improvement.

When will the issue be solved? which steps do we need to follow from a reset device?

best

[Lima_Delta]

Desde el domingo tengo el problema con mi chromecast, quisiera pedirles que sean más específicos en el tiempo que tomará la solución. Gracias.

[Barbara84]

Perfect. And how are they going to compensate everyone for this lost time? If they still don't have a deadline for a solution.

[cs_280zx]

can you give an eta on this?

this was an absolute blunder on Google's part to not anticipate certificate expiry.

[DM10]

Still not working

[VeroArgentina]

Hoy, 12 de marzo, mí TV volvió a tener una foto de fondo con un cartel que decía: hubo un error, desconectar la alimentación. Lo hice y volvió el cartel negro para ir a la app Home. Y nada, seguimos igual 😩😩😩😩