Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Javiera]

I already restarted my factory device before they gave the statement. Now three days have passed since the certificate error that does not allow us to do anything with our devices. 

[Patricia61]

What will happen if I reseted my de ice?

[Xheikhhamza12]

2nd gen in working now but chormecast audio is not working yet please fix my problem 😭 

[Nivz99]

I was not aware that this was an international issue and have already factory reset my Gen 2 chromecast. What next?

[SaskiaP]

With the even older version Chromecast I can still stream Netflix and YouTube, not my tv app Canal+. With the newer, 2 nd generation Chromecast, I cannot stream anything 

[Mohitgarg]

It’s too late. Had to factory reset and it can’t be recovered now. I had to buy Amazon fire stick. It seems your development team is working for your competitors. What do you expect that people will assume such thing to happen and will wait for your support. 

[ehayes]

Why is the Google TV not available any longer?  We have one and like it better than the cast that currently isn't working 

[bzook76]

Thank you! I have been stressing over 2 of our devices not connecting. Would love to hear back soon!

[johnnyzero2]

According to this article, Google has sent out an email to affected Chromecast users. I haven't received it, but at least it sounds like they're trying to do something to communicate. 

https://www.theverge.com/news/628194/google-chromecast-second-gen-audio-outage-fix-email

Basically, the email says to keep an eye on this Nest Community page and keep hitting the Refresh button for any informational updates. So we're in the right place.

[Inimini]

I didn't even receive an email, so lucky you😉

[BRYAINE2428]

Until when we will wait for this issue? 

[kikkoman]

I was about to throw my Chromecast Audio out the window after countless attempts to make it work again in the last few days... C'mon Google!! 😆

[wenlyone]

Is there a way to trade it in? 

[Al940723-juli]

När är det problemet löst? Kan ni veta något om när det är åtgärdat? Idag eller i veckan eller helgen? Om en vecka? Tråkigt detta, varit såhär sen i söndags 

[Jayruu714]

Still waiting for resolution, already factory reset as it states to do on older gen models. I’m troubleshooting directions. Very sad to know google let this happen before even thinking about a resolution 

[CorinneG25-]

J'ai hélas réinitialisé ma chromecast. Si lors du correctif elle ne marche toujours pas, est-il possible d’obtenir un remboursement ou une nouvelle chromecast ? Merci.

[Kraaftshaak]

Too little too late!

Got the message about "stay tuned for a fix" DAYS after it broke 

In the meantime, I just figured Google did what it always does and scrapped another product for no reason so we swapped it out for a Roku device. Way cheaper and it works with dozens of apps no longer ties up my phone for simple TV watching.

Thanks Google for making things easier.

[JLBA62]

Your advice was late for most of us... the first thing we do when a device fails is a reset!

[Cinzia20363]

I have already done the resetting. After 4 days of research on the web, only now I find this advice.

I hope to receive information soon about the recovery of the chromecast. It had been so frustrating. Thank to whom will help to solve 

[Gita]

When’s the next update ready.?  Can’t connect to either my iPhone or iPad .. Haven't been home for 13 days. Got home yesterday, and experienced this problem before. 

[123SisseL]

My cromecast says it is connected to my WiFi, by whenever I’m trying to connect it disconnects and says it’s not responding to my phone or WiFi? 

[MarcelaOllague]

Buenas tardes, Lamentablemente ya hice el restablecimiento de fábrica 😩

[nmendoza4]

Can you please replace the Chromecast device for a functional model? We have been having issues with the device's performance for months, to the point that we have to find other solutions to stream.

[Tito25]

My Roku is way older than 10 years and does not stop working. I soon will have to buy another Chromecast.

[Desla1]

If you have done factory reset you will be back to business by changing the date in your phone to 7.3.2025 and configure the device again!

[BDesmond]

Not the case for me unfortunately 

[atws]

Is there an estimated time of when the fix will be applied?  Any timeframe at all?

[Gabriel600r]

newss?

[Amiran]

WHole world waiting 3 days already? Google Really you need so many time? and what when we already reseted!

[Rocksider]

Thank you. I was going nuts trying to reset everything on my TV to no avail. Made many phone calls to customer supports everywhere. Hope to hear from support here soon. 

[stemo76]

While your at it you want to fix the Gen 1 as well where you made them basically useless by not being able to sign in to them?  

[Germanthinker]

But the announced, that Gen 1 was discontinued and out of support. Gen 1 was faded out officially after ten years. Gen 2 is supposed to still be working and supported.

[Guadalupe12]

Restablezcan lo antes posible el sistema. 

[Germanthinker]

How can there not be a fix yet? And not even a status of where progress is at now or when a fix can be expected? You have to scower the web to even find this thread? It's been three days. An error that affects millions worldwode and impedes in their daily lives? Google? The Multi-billion-dollar corporation with alledgedly some of the most intelligent employees and most creative thinkers? For a thing that seems like it would be fixed within a few hours?

[BenzinBird]

Come on, you look like rookies, it cant take that long to fix it....

[Willowisp28]

Still waiting on a fix here guys???? Whays going on, and do you have an estimate on when the chromecast will be functional again please?

[Alecu]

Tengo muchos problemas con mi Google y Chromecast ya que tengo mi casa con muchos dispositivos inteligentes, sin embargo Google me da mas calidad y utilidad ya que me conecta y apaga y enciende más dispositivos que Alexa y es más completa su información que Alexa.

Tendré paciencia pero ojalá se pueda solucionar estos inconvenientes que no son recientes ya que tengo tiempo con problemas con mis dispositivos conectados con Google.

[vulpinius]

posseggo un Chromecast di prima generazione che  da 3/4 giorni non mi permette la trasmissione dalle varie applicazioni Ho provato a ripristinare i dati di fabbrica e adesso mi dice durante la configurazione che è impossibile autenticare il dispositivo cosa devo fare? In attesa di un riscontro alla presente Borgo distinti saluti

[Mrtax2005]

Problema globale.prova a mettere sul telefonino Android la data 8 marzo e riprova l’accoppiamento dopo il reset…dovrebbe accoppiarla ma per il cast su Android devi vedere su reddit il fix

[Pabl0-]

Con Roku esto no sucede