Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[stuckparking]

Is there any update yet? It's been 3 days of this

[Bnmkhftyuu]

How long is this going to take FFS.  Get on with it.

[BDesmond]

What happens for those of us who factory reset??

[CarlosG]

Same question

[celineh]

This warning came too late, I resetted my 2 chromecast because it’s stopped working before you issued that message! Are you planning to help the thousands of people who performed the one tricks that’s always recommended?!

[Hibetalcantar]

Hope they fix this soon! I use it for my small business it had been so reliable 

[Turd_Ferguson]

Irony abounds. This is the same company that (along with Apple) are pushing for 45 certificate validity periods. Considering they can't seem to handle their own certs, this seems like a REALLY bad idea.

[Alejandro71]

Estimados, buenas tardes, que recomiendan hacer con esta situación, pago suscripción para ver el contenido sin publicidad en la TV a través del chromcast (x2), cual sería su recomendación honesta? será posible una solución a corto plazo o directamente debería invertir en otros dispositivos actualizados?

Desde ya muchas gracias.

[Lucile]

Hi, i just see this message and i factory reset m'y Chromecast... Can you help me please ?

[Alejandro71]

Primero debes desajustar manualmente la fecha de tu celular  para el 8 de marzo o antes. Luego configura el chromecast como lo haces habitualmente desde Home app.

[PadrinoBarbero]

Do not factory reset your devise 

[BenC]

Hi. Is there any update on this please? It is very frustrating

[BadFlash]

Just look at the pinned answer…

[BeccaandMelsDad]

Any update coming soon? Or do we start looking for an alternative casting product? Or will Google be replacing their defective products before/ after the Class Action Lawsuit?

[DVDMike]

I’m sure there is fine print in the TOS that protects Google.

[Alexandranilss]

That is the first  thing you do when something issent working. So know I have a chromecast that dosent work and is useless, you till people not to reset the device hours later after the problem start , i mean wtf should i do know. I dont have any money to buy a new one

[Saris1234]

This is not ok!!! I think most of us have restarted cromecast, I don’t have that kind of money to buy a new one, I hope that you will send me money for this is outrageous!! I commands answer and compensation today

[MarceloG]

It seems clear that Google's strategy is to generate millions by compelling people to purchase new devices. If this isn't the case, why haven't they resolved the issue yet?

[RominaR]

Hola ya reestableci de fabrica necesito ayuda

[smsunder77]

Any update?

[uspatriotsf]

Wish you would have sent this notice BEFORE I tried to troubleshoot and already did a factory reset. I had no reason to believe it wasn't just an error with my specific device since you took several days to let us know it was system wide. Hopefully this thing isn't bricked as I will not be paying $100 for that TV Streamer. There are several other options that work just as well. I've loved this Chromecast though. So please fix it.

[Mdavex]

Is it so difficult to remove the expiry date in the certificate?

Are you really thinking that people will buy your newer chromecast if you delay with this simple fix?

Guys be serious and release the fix today and think about compensation you owe to all of us.

[cgjooste]

Need a fix asap! Thanks

[Ser_Vlajko]

Ok. Now we are looking for other devices, due to the fact that spme of is have small kids and this is a must. No time for long wait. How you gyus allways miss this step on checking everything. Now it seems that is on purpose. 

[DVDMike]

Luckily my hifi systems all have AirPlay 2 and I have an Apple device for streaming to hifi. I won’t be buying Google hardware again.

[Stephanie4]

Ik heb mijn Chromecast naar fabrieksinstellingen terug gezet. Ik heb dit bericht te laat gezien

[Renaleejj]

I have already reset...

[Ivseis]

Buenas tarde, yo lo restableci en modo fábrica, por el problema causado el día domingo, el dia lunes vi un tutorial de como poder configurar el chromecast donde explica que cambiando la fecha en el teléfono se configuraba de nuevo el chromecast lo hice y funcionó mi pregunta es será que eso afecte mi chromecast?

[TiredTrying]

My Chromecast worked fine until I had a new router installed last week. Now I can't get it to work. My ipad detects the Chromecast but it says it can't detect the TV and it's not allowing me to add the device to Google Home App. I can't remember having to use the Google Home app when I first bought the Chromecast but this seems to be the only way to use it. I've tried all the checks suggested in the Help apart from a couple which seem to technical for me. Can anyone please advise? I've been trying to sort it out for days, rebooting everything etc. I've even got a booster pod which has made the wifi connection stronger (now 75mbps) but that hasn't made any difference to the Chromecast. All help most welcome. Thank you. 

[Hobbo21]

Dude, there is major outage on Chromecasts at the moment. Google are working on a fix for this. Most peoples have been down since Sunday (UK)

[CookieHappyCat]

Look at my post below, it works correctly, you'll tell me.

@CookieHappyCat 

[TiredTrying]

Thanks, I restored it to factory settings also but it hasn't made any difference, I still can't get it to recognise my TV or add the Chromecast device to Google Home App. 

[CookieHappyCat]

You need to flollow the next steps of the post, not only configure the chromecast

[TiredTrying]

I can't see the post you mention. Where is it? 

[TiredTrying]

Oh, right. I didn't realise there was an outage. Will wait and see what happens. 

[Ashamed]

verstell mal dein Datum in die Vergangenheit, also vor Sonntag und versuche ob Home dein Gerät erkennt. So ist es zumindest wieder in deinem Wlan und wird erkannt und gibt die Meldung wegen der Firmware an. Streamen geht aber trotzdem nicht. Das Gerät ist aber immerhin wieder "vorhanden". Datum wieder aktualisieren nicht vergessen 

[CookieHappyCat]

With the method I have shared you can use the Chromecast as usual.

@CookieHappyCat 

[Nilamlundin75]

Jag har samma problem med att konfigurera min chromecast till min tv. Den har fungerat jätte bra fram tills i söndags.  Är det fler som har samma problem ännu

[Hannahpham]

Please advise when it can be fixed as we really need it to work back as usual or can we have replacement While waiting

hank you

[Valeiannots]

Come mai Chromecast fino a ieri funzionava e oggi non mi trasmette?Ho provato a fare i vari reset consigliati ma niente anzi adesso non mi riesce più a configurare la tv, mi dice impossibile autenticare il dispositivo...come posso risolvere?