Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Christi65]

Just looking for the fix 😔 

[Kastis84]

How is Google going to inform us, howto fix already factory reset Chromecast Audio device? 

[AnitaK]

Así estoy yo 🥹

[Malboro]

Hurry up boys, why is taking so long? 2 days for such a small problem? I worry about it.... 

[ChiloMaco]

Still waiting. Clearly you are out of your depth. So many programers, engineers, etc and you need more than 1 day to solve the problem? Thank God Google is not in charge of the space program or the nukes. 

You are clearly incompetent. 

[Marcella0610]

È da ieri 10 marzo che mi appare "problemi di autenticazione" e ho provato entrambi i dispositivi che ho. Ho reinstalla home, ho retratto i Chromecast più volte, ma niente. Qualche idea?

[amrzizo]

Three days have passed and today the Chromecast does not work. There is no trust in Google products after today. The problem is that three days have passed and there has been no solution and no explanatory response from Google.

[Aga2]

Unfortunately, have  already factory reset my device, i an attempt to make it work and not knowing yeti that this is a global issue. I do expect you to provide  instructions to set mine (and many others, as I suspect) device back up as soon as possible.

[amrzizo]

Set the clock to the date before 3/7 and connect to the application. It will work for you, but it is waiting for the update from Google.

[RcJazz]

How do you reset the clock? 

[Oscar8]

Changing date and time in your phone.

[AndyMcCoy]

Same here

[Philip13]

I didn't factory reset mine,  it still doesn't work

[Andrewn2]

I have factory reset it before found this article. What do I do now please?!

[EhabAzim]

Same here

[Carocas]

Mismo problema. Reestableci uno. Igual el que no reestableci tampoco anda

[AnitaK]

Eso me ha pasado a mí ninguno de los dos funciona ni el restablecido ni el otro

[Oscar8]

The temporary fix is simple: set your mobile date one week back, then set up the Chromecast, revert the date and time, and wait for Google's next update.

[Oscar8]

The following workarounds, they honestly works like a champ! Check it out guys:

https://www.reddit.com/r/Chromecast/comments/1j7lhrs/comment/mgy1a88/?utm_source=share&utm_medium=mw...

[Kira2]

Asta cuando lo ban a restablecer asta que les dé la gana

[Effidingdong]

• Same here. Cannot connect to chromecast audio. Frustrating!

[Anonymous]

Don't worry... It will be fine....someday..

[Jhonasm11]

put date and time before march 8th and then try to pair chormecast again , it will not work but you ll have it like u never made the restore.

[Oscar8]

The temporary fix is simple: set your mobile date one week back, then set up the Chromecast, revert the date and time, and wait for Google's next update

[bugbite77]

How about working on a fix for your Device Utility app too! What a Sh*t show Google is becoming! 

[ccouto]

cancel googledrive

[Jaredgambrill]

Ok. So how are you going to let me know when you have a fix? I have already factory reset my device

[Tonyboy77]

I also would like to know the answer to this question.

[Meariooo]

Same…

[AndyMcCoy]

Same here 

[Annyoung]

Same here

[Daniela0]

Change date on your phone to a date before 9th of march. It will let the device reconnect to the network. When connected to the internet it will not work due to understanding that the date is past the certificate. But is now connected to the internet = will get the push update from Google. (I don’t understand why Google isn’t writing this but.. yeah)

[RBernal78]

Sorry for my English; I'm writing from Spain, and it's not my native language. Your solution worked perfectly. Thank you so much. Google should wait until we all buy the latest Google TV model to replace the old one; they're so wrong. If something like this happens again, I will, without hesitation, buy a competitor's product.

Tu solución ha funcionado perfectamente. Muchísimas gracias. En Google deben esperar a que todos compremos el último modelo de Google TV para reemplazar el antiguo, están muy equivocados. Si vuelve a ocurrir algo así compraré, sin dudarlo, un producto de la competencia.

[bugbite77]

You're a Fu*king genius!!! It worked for me!!!!

[NanceConfer]

Nothing to update since yesterday?  What's up, Google? Day 3 and counting.

[NanceConfer]

Is Google going to reimburse me if I have to go out and buy 5 Rokus?

[BadFlash]

lol  you can’t live without TV for a few days ?

[Claudioivanmesa]

Well, is going 4 days now, so... 

[suz4]

Can still watch TV do you have any idea the crap on free to air TV in Australia that's why we pay to stream

[cautiousclay]

Totally, depresses me to watch television after getting home from work. Hoping they fix the issue super soon.