Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Mavelar]

Oh yiz.... I just did a factory reset 

[CDCDJ]

2025: AI, supercomputers and... FIRMWARE ISSUES. It´s a joke.

[keeganj]

I would like to return my device now.

[Waxwingsmedia]

Too bad. Now buy a new one, goy!

[Abril321]

Is there a way I can be notified instead of checking back constantly to see when this has been resolved?

[Abril321]

I already did a factory reset too per your company's troubleshooting page. Very frustrated.

[Oswaldrojas]

Ya yo lo reseteé de fabrica, me gustaría saber cómo actuar porque no quiere conectar ahora el tlf Android con el televisor, lo reconoce Pero finalmente no conecta. Espero su respuesta, gracias 

[laurapbo]

Puedes volver a configurar cambiando la fecha del celular con el cual configuras y transmites contenidos al chromecast: cambia la fecha en tu celular al 7 de marzo, luego vuelves a realizar los pasos que normalmente harías para configurarlo, luego déjalo así nomas, hasta que los inoperantes responsables de todo este problema nos envíen nuevas instrucciones,  por lo pronto habrás logrado configurar tu chromcast y verás los lindos paisajes de Google home. 

Aun así luego de hacer esto, chequea en la app de G. home la última actualización, sabrá Dios que nuevo parche habrán inventado tratando de arreglar el cagadon que hicieron.

[Danishmadara]

I should have went with Apple TV from the get go, get stuffed GOOGLE. 

[Waxwingsmedia]

As if that were a better option lol 

[PaulMurphy]

Please advise when update is released

[Josephthadeus]

Is there an update for those that factory reset the device? 

[Singapur]

restore my all deta 

[Larabuth]

How long will it take please to resolve the issue?

[Waxwingsmedia]

The issue will be resolved as soon as you fork up more cash and buy a new one. 

[Mink]

I went and bought a Fire stick cuz I thought my chromecast was done for. 

[Waxwingsmedia]

Exactly the reason why they made them all fail… so that we would all buy new ones… 

[Abk0131]

So in the meantime what exactly ?? You need to start sending out replacements this is not fair to us as the consumer !!!!

[Waxwingsmedia]

Don’t be naive. This is obviously a scam to force you to buy a newer gen chromecast. “You should be sending out replacements” 🤣😂🥲 that’s cute. 

[Angel2002]

Sorry, I didn't see the messenge and I already do the factory reset. What supposed to do?

[カワゾエ]

トラブルシューティング中に出荷時設定にリセットしています。

従ってデバイスを再セットアップ出来ないでいます。

[Waxwingsmedia]

Obviously just a scam to force people to buy newer generation chromecasts that I’m sure are packed full of sophisticated spying capabilities. Wish google still held to the original “don’t be evil” principle. Sadly, those days are long gone. Goodbye American dream, hello dystopian nightmare…. Too bad that people tolerate this abuse….  

[Chknud]

Bye, bye.. Miss American Pie, drove my Chevy to the levee, but the levee was dry... 

[Chknud]

Yep. Totally agree. You can see my response. I'm on your side to the nth°

[カワゾエ]

解りました。

解決策が見つかり次第連絡下さい。

よろしくお願いします!

[HurryUpandFixIt]

https://www.reddit.com/r/Chromecast/comments/1j8wtxa/heres_why_a_fix_is_taking_so_long/

[Sonnie]

I have 2 audios that have been offline for nearly a week. can you give us a timeline?

[Formoso]

Hola. Lamentablemente restauré de fábrica el dispositivo y no puedo reconfigurarlo. Por favor necesito ayuda. Gracias 

[amandeepsinghnz]

After so much head-hunting, I found this community note.

Waiting for the fix asap.

[Anonymous]

please update us

[Coqalight]

I did a factory reset..now it's not gonna work anymore?

[Ray167]

Been waiting 3 days for my Chromecast to work.

[rpmacp54]

So is this a ploy to get us to purchase the latest version of? Because I’m in no position financially to buy a replacement. 
I really wish Google had informed us ahead of time that this was happening, instead of locking us out with no warning. Makes me think twice about ever  using any Google products or platforms again.

I would appreciate an email whenever you make that fix: #

Thanks

[suz4]

The net says everyone would get an e mail about it I haven't got one. I also can't afford to buy something else

[Marcy2]

How long it will take to fix the issue of the chromecast????

[Teban86]

That's the only way may elderly mother can watch stuff on her TV, this stupid problem is making her stressed 

[Rose57]

Best you get a rattle along.  4 days down.  Lots of REALLY FRUSTRATED UNHAPPY people out there.  Paying for streaming services and can’t use them.  

[Kareen]

Bonjour

Avez-vous trouver une solution ?  Sinon combien de temps ça va prendre s'il vous plaît ?  Je vous remercie 

[Rose57]

Best you get a rattle along.  Some VERY frustrated folks out there.  Paying for streaming services we can’t use.  

[たかさく]

リセットして、使えないので捨てました、このページを早く見ていればと悔やんでます