Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[63GhostwooOOO]

What's the point of issuing a statement of "do not factory reset" when the majority of users are probably here after the fact? Can you give some indication as to when this will be remedied?

[maxruthwell]

How will you notify us when there is a fix.  I never got an email from Google and have been floundering for a week.  Thank goodness for Gizmodo for posting a notice.

[ashutoshjoshig]

think lets put this on twitter - there must be billions of people having issues.

[Hotrod9974]

I factory reset it can I still use it 

[mikekaast]

Any news or a FIX to this probleme ????

[Bavernavard]

Nous sommes le 14.03, et toujours pas de résolution. Pourquoi est ce si long ?. Vraiment pas tres sérieux, je pense acheter un nouvel appareil, mais certai ement pas google, 

[611]

Je n'arrive pas a me connecter malgré la procédure Google Home depuis que on m'a installé la fibre Proximus je reçois toujours un  message que mon Cromecast Google e connecté à l'ancien connection....

[DrewInEther]

✅Factory reset

✅Deleted the device from Home

✅Created an additional Home

Phone recognizes the CCast as a wiFi source/router and so therefore disconnects from the router to try to connect to the CromeCast. 

Best wishes and speed on the fix!

All the best Team

You got this!

Drew 👍👍

[Chrisbear]

There is a File and an  expiry date and a few million frustrated somewhat loyal customers.... No Pressure

[Mirjam]

Ik heb mijn chromecast terug gezet in fabrieksinstellingen. Komt dit nog goed ? 

[Kiki15]

Sorry do you have news please?

[gjh71]

following

[RodVivoIII]

Oh no. I f-reset. Pls fix 

[jsanchez423]

En Xataka dicen que ya han sacado un fix para que se actualice el firmware del chromecast para los dispositivos que están conectados a la red.  ¿Hay que hacer algo para que se actualice el firmware o es automático?

[jsanchez423]

https://www.xataka.com/basics/chromecast-no-funciona-que-esta-pasando-que-repente-no-puedes-enviar-c...

Este es el articulo donde dicen que ya han sacado la actualización de firmware...

[Liebenrood]

"Please do not factory reset" you say here. Unlike the, still current, advice given in your helpful trouble shooting.

Ask yourselves - Which will more owners read?

[BlessedBoy]

This is exactly how I wound up factory resetting mine…

[Natsb]

Hello what’s going on GOOLE????

Is anyone working on advertising a fix? 
Or are you refunding all Chromecast Gen2 the cost of the device? 

[Rohansth]

Hi team any update?

[BlessedBoy]

I factory reset my device before I saw this post and spent an hour troubleshooting and eventually calling support to find out about this. 

Please help fix as I cannot set up my device again now…

[Jbbuenavista]

So how long would it take for you to fix???

[Hiddledip]

This is not a tv channel being unavailable in the 90s to communicate with a "Please stand by" message.

@GoogleNestTeam Your communication is way below the expectation of today's world. People are more tech literate, and we expect transparency and not vague statements that tell us nothing co crete.

The community long since figured out the certificates expired. We know the cause. Perhaps not down to every single detail, but we have a rough understanding of what's going on.

why haven't you told us anything?

The other day trains were cancelled because they found 300kg bomb during railway maintenance. They communicated what was happening, despite it being a literal explosive device.

Your certificates expired, you haven't told us anything other than "we know it broke, we're looking to fix it." What are you afraid of?

Tell us more. You don't have to tell us everything, but at least communicate to us roughly what broke and what the expected timeline is.

Not knowing anything causes us to assume the worst and look for alternatives immediately because you're not telling us or reassuring us.

Also, we've long since figured out how to set it up again by adjusting the date on the device that uses the Google home app. Again, why haven't you told us? Why are you leaving it up to community to figure out and to educate others? We are not your interns, the workaround is not a secret, and your lack of communication is only escalating people's frustration.

I recommend you give us more information.

[Buurman]

You're so right!

[Estella]

Please fix the issue asap.

parents freaked out and I had to talk them out of buying a new tv

[vishall]

Any idea when this will be fixed?

[jarencibia]

It's Thursday. Why hasn't it been fixed yet?

[Buurman]

So my GoogleHome was messed up, started sunday 4 days ago, spended hours... to find out Google messed up the software, Tnx guys!

[Blaumar]

Any Idea of how long it will take (days , weeks?). My old Chrome was the only tool to enjoy netflix at home.

[MiaP]

Hi GoogleNestTeam!
When will the problem with Chromecast be solved?
It has been 5 days now, why is it taking so long?
I have a creeping suspicion that you want us to buy your new product Google TV Streamer, but that will never happen in my case. Much to expensive and far to big, the Chromecast is so much more portable.

[Nexus6x]

This little device is such a lifeline and very convenient,small and out of the way. It's a great device  why would Google want to mess with it and frustrate the hell out of everyone,for what!?. If it's not broke don't fix it!.

Now,Google, has you may notice, a lot of us users still  uses the chromecast device,so it's in your in interest to keep this system going and get this issue fix ASAP,because as you're aware,we're very disappointed by your lack of communication.

[NikeshAil]

When u think problem will  be solved 

[TRawlings]

Of course first port of call without any update from yourselves was for everyone to reset, as this is what any search when have issues asks you to do.  Just not good enough, really. 

[Spellbounding]

Do any lawyers on here want to start a class action lawsuit? 

[HelenD]

My Google nest was working fine yesterday but tells me it can’t connect to Wi-Fi  today although my home Wi-Fi is running normally. Is there still a problem with Nest as I see these comments relate to earlier in the week? 

[HelenD]

I have not done a factory reset so the advice you just emailed me does not apply. 

[Sarah1984]

I had factory reset before I realised there was an issue when will it be corrected?

[Tadgata]

any update on when this will be fixed for devices which have undergone factory reset during troubleshooting.

[Jun3]

I already factory reset. **bleep**.. pls fix it asap

[pkorkusinski]

So did I

[Pedrinnn]

Yo ya lo restablecí de fabrica y ahora no puedo configurarlo de nuevo. Me dice que no puede establecer conexión con el dispositivo.

Por favor resuelvanlo cuanto antes e informen me de como repararlo.