Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Nahee0323]

I have already reset my device…

[D004ofi]

Au bout de 5 jours toujours rien !!!!!!! Vous vous foutez de la gueule du monde ??????

[jsanchez423]

¿Cuando esperan que quede resuelto el problema? 

[Noops]

When we will expect the fix

[TildeTilde]

It's been several days. When can we expect a fix? It's not giving me any confidence in Google products that it takes this long to fix it.

[Radean84]

Thanks for working on this issue.  I use over a dozen minis as whole house audio and subwoofers connected via chrome cast audio.  Without the subs there is no bass so I’ll be glad to have them working again.  Also heads up that a long time ago the ability to control a speaker groups global volume via voice command stopped working.  I used to be able to easily adjust the volume for all speakers in the group at once but now it only does the one speaker.  I miss that functionality.  Please bring it back if you can.

[Bruno1976]

Io ho reimpostato le impostazioni di fabbrica, cosa devo fare?

[Motta]

I have reset my device before seeing this message. When we can expect to return back please?

[KCV]

Nulstlllet flere gange, senest i 1 time siden. Jeg  har kæmpet med min cromecast fejl siden fredag aften. Først nu ser jeg at der er fejl for alle C. Cast 2. Gen. 😬

Ser frem til en løsning.  

[anurodh6]

Pls keep me informed.

# 

Best regards,

[Westislandnz]

When will this be sorted?

Please hurry up!

I have used chromecast for years and years,  I love this product and I don't want to have to change brands but if I'm forced into buying the latest chromecast model I will be abandoning google for Amazon. 

[GreatSUPAcrew45]

Un update  journalier de l'avancement du rétablissement serait le bienvenue ..le temps commence à etre long . c'est de la communication élémentaire .

[SickadishSchit]

You should be providing DAILY updates! It should not take this long for a global company to fix these issues. People rely on these devices

[Kain1]

I have factory reset it, how long it will take to get the issue resolved.

[Lukiss]

Has there been a fix yet?  It’s been down since Sunday and the last response I can see from google is Tuesday. It’s Thursday now and I’m paying for streaming services I can’t use. 

[Douglas_Ng]

Thank you. 

[Glam_Soul]

https://youtu.be/2EfKL8Qc8Sk?si=FLbbrvqtb5ViFjtK

Spanish solution.

https://youtu.be/2EfKL8Qc8Sk?si=FLbbrvqtb5ViFjtK

Solución de un youtuber argentino.

Lo probé y funciona. 

[Natsb]

Can you do one in English 🙏 

[LaG62]

Might be time for a new TV and throw the chromecast in the bin.

[Anonymous]

Poor communication from Google on this issue. Its been 5 days. Unacceptable! 

[WonderWorld]

This is an embarassing stuff up from a company who should know better. The response time is terrible. This issue affects real people in homes and businesses. Do better.

[jarencibia]

It's Thursday. Why hasn't it be been fixed yet!?

[Travelmonkey68]

I just attempted a factory reset before I saw the advice not to!! This issue is costing me money! I have streaming services I am paying for and can’t use because of this issue! It has been going for almost a week!! What are you doing about this and reimbursing users for their costs of missing services? Can you just send me a new one for example so the fix is irrelevant? I’m not happy and not paying for another device!! This one drops out and freezes constantly! When will I be able to stream again?

[PeterLo]

Shouldn’t there be labels iPhone and iPad? Both mine cannot communicate with my Chromecast (2:nd generation). 

[Gerry71]

Anche io ho questo problema ed ho fatto il ripristino di fabbrica... cosa devo fare?

[Gkalikar]

Whenever I try it says " Available for specific video sites. After the factory reset it says " Could not communicate with your Chromecast".  Please roll out the solution asap.

[Susy1]

Hurry up please 

[Aledal58]

How will we be notified that the problem is solved? And how many more days will we have to wait?

[Noname666]

It takes a lot of time to create a fix.

Google has all email addresses and could notify the CC users.

[Susy1]

Very disappointing to spend ages trying to reset as it said initially to do at help desk. Only to find out I should not have done that. Frustrating !!!

[Bastian25]

When is an instruction, for factory reseted Devices ready?

[O0timbo0o]

Let's be honest, 5 days to fix a certificate issue is BS, they stopped developing this product 5 years ago. The team that did develop it have probably long gone.  What Google have underestimated is the number of people who still use this system but expiring the certificate is a perfect opportunity to pull the plug. People get angry (current situation) then over time start to fade away, won't cost Google a penny. Real shame, such a great little product.  Google should open source it, I'm sure there'd be people able to foster it 

[Serenaike]

At least admit you trolled us all

[mgcaravaglio]

me too

[Energy_ionut]

Waiting for the after factory reset solution. Thousands of people reset it as per instructions provided in help center 

[ashleyw-forums]

This is also impacting audio casting to Nvidia shield tvs so it's not just CCA and cast gen2. My entire home audio system of 9 CCA and 3 shield tvs is down.

hopefully it'll all be fixed soon so I don't have to bring out the old Squeezebox and start ripping CDs and collecting mp3s again!

[KevinAtHome]

Is there any location where one get status updates without being spamed with posts not helping in any way solving this issue ?

[Spellbounding]

How long before we see a class action lawsuit...

[Beitagamonal]

Lo que tenían que haber dicho antes es que no había que reestablecer el dispositivo a la configuración de fábrica, ya que, muchas veces hay que hacerlo porque se desconecta del wifi.

Ahora, necesitamos solución igual de rápido que los que no lo hayan reestablecido

[jpwinkler]

Of Course I did the factory reset as the first thing. That is what you do when devices stop responding. 

But I also did the re-start by setting system data back to March 8th. Anyway awaiting your fix. I a very nice device... when it works.