Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[kctoyotapham]

Well said!

[GuyGotham]

It cost 35 bucks and it came out a decade ago.   I'm not into the planned obsolescence and disposable nature of most things today but the expectations on this are really out of skew with reality..

[ScottN36]

I would agew if Google made a next generation Chromecast audio. But nooooo...

[Robertoscp]

Exatamente isso!!!

[legend-80]

You make a good point

[Alberto68]

Hello, this story already happened in 2010 with the Logitech Revue. It lasted about as long as an egg in a washing machine. Their first Google TV platform was pathetic. So much so that the company lost millions of dollars because of this poor program. The device was a marvel of engineering. It improved slightly with its first update. But by then, the project was doomed. Just like today, the devices couldn't connect to the Logitech server and are a pile of electronic junk.

[Sakala]

What are you smoking, man? 

[Greg57a]

The part that many of you don't understand about technology is that security can only apply for so long on a product.  If you have a cell phone that is 5 years or older, that is just a security risk for the user and the company.  Years ago products could last a long time because there was no connecting them to the internet.  Since these devices are now connected to the internet, they need to be updated regularly or else "bad guys" will try and hack them.  So, you can only protect devices for so long and then it becomes not cost effective anymore and so that is why we need to upgrade.  But I do feel that a computer, webcam etc. should last 5-7 years and they should be supported for at least that amount of time.

[Chook71]

So I see google are at it again 

yet another dodgy “update” to a product set that has just been superseded. 
don’t hold your breath on any issue getting resolved by google in any hurry. 

the last time they broke the chromecast with google tv it took them over a year to fix it.

the issues they had with the second gen Google wifi were never resolved after 3 years and their only solution was to replace it with the new pro model. They were half right, replacing it did resolve the issues but it wasn’t with their product 

same with their original nest cameras, numerous issues none were ever resolved and again their solution was to replace them with the new model. Again they were half right. Replaced with a different brand, cheaper price, better quality, no ridiculously priced subscription 

Googles arrogance is only matched by Apple. And no that is not meant as a compliment 

my advice is if there is a product from anyone else that does the job go with it rather than google products 

they won’t be getting anymore of my money 

[Cti]

Google no doubt has other scams in-store for users of its products

[TiredandBroken]

I would give away anything to have a normal life. It's very easy to make comments and give opinions without actually have any idea of what your talking about, especially when you don't walk in someone else's shoes. "BE BETTER "

[kjhkhkhioug]

You must be new to Google! Welcome.

[Slaskyboy]

Hahahaha buuuuuuurrrrnnn

[Slaskyboy]

Hahaha, that’s gotta burn 

[Ccftl]

How about a bunch of chromecast built in products that can no longer be used by Google apps but with other apps?

[gschwoegler]

5 days isn't temporary! 

This shouldn't have happened in the first place.

The Google Nest folks were sleeping at the helm. 

Shame on them ! 

[beemis]

Lol It is a LOT more than one temporary issue with one temporary product. I just moved a perfectly attuned Google Home setup with about 14 devices (incl. smart bulbs) to a new home, and it's been an absolute nightmare. Unacceptable. The newest Chromecasts that require login to the device are cumbersome trash. 

[Einschlaf]

lol who are you and why are you defending them

[rcdude7378]

Humans are entitled little pieces of S

[TiredandBroken]

Broken nose much??

[GuyGotham]

It cost like $35 and it came out a decade ago.   Why be so dramatical?  I'm shocked they still even service it on their end...lol.

Did you expect that little plastic disc to work for 25 years?   I know ive already gotten the value for the amount of money I paid for mine and then some. 

[Marc050]

This kind of attitude is exactly Why companies can keep treating their customers like **bleep**.

[Micpaulista]

Well, I know americans live in their own bubble, but sometimes you could TRY to imagine others reality? MAYBE it costed a lot more in other countries? And will cost almost a month salary in other countries to buy another stuff OR 5 months salary to buy another TV? 

[gschwoegler]

Go buy us all new one Guy..

Maybe Google will give you a discount 😂

[Cti]

I hope Google tells me when they will shut down the Google phones and tv's

[Cti]

A plastic disc failure is understandable but thousands of plastic disks failing on the same day is not ok

[Hubbl]

I fixed that. Switched to Hubbl

[Maniak22]

Sam robisz chałas, kupiłeś do sieci na uszach.

[Olivier12]

I have been looking for a solution "Chromast Audio", but not for iPhone, but for Android. All I can find on foreign websites is an alternative  for Airplay, and I am afraid that won't work in an evironment Window laptop, netword, Android phone. Any advise? Would appreciate it.

[RedFrk]

Wiim Pro.  Available on Amazon but isn't cheap.  I have not used it but it has good reviews.

[JeffLuckett]

I just bought a WiiM Pro. Gives all the functionality of a Chromecast Audio and more.  They're a little pricey, but not so bad when you consider that it's high-quality audio gear, and offers more functionality than the original Chromecast Audio does.

I listen to streamed music every day on my Chromecast Audio.  Folks are saying that this is a difficult situation for Google to resolve, and it will take them from a week to a month to resolve.

I'm just not willing to wait that long, and don't want to put my future listening pleasure in the hands of Google, who couldn't even make sure their certificates remain current...

[InfoTechFan]

Look at the Wiim product line.  The product works very well as a repacement for Chromecast Audio

[AndrewP2618]

If you're just casting ripped CDs or similar, try VLC. It's working for me. I think it simply doesn't bother checking the devices certificate.

[CarlosVJ]

Xiaomi TV box streaming sound, it has sound jack and hdmi output.

[Anonymous]

The solution is iEast Olio :

https://ieast.audio/en/products/olio-streaming-hifi-audio-receiver-support-airplay2-services-connect...

It's cheaper than Wiim Pro...

I've been quitting most Google's services during last years... Seems it's Chromecast Audio time, now...

[Shortyken]

Hello

That's only for audio?

Not for streaming video like disney+?

Regards

[LC9]

I bought a Roku streaming stick today. Super easy to set up, already much easier than Chromecast. Can highly recommend. 

[Jsforum]

Their approach and the poor communication is not going to encourage loyalty 

[Musicalymia]

For real, I got an email about it just today after it has been days.  I had to find news articles that were based off reddit posts to know what was happening.

The handling of this has been pretty poor.  It's pretty disappointing.

[Yalls]

If this is their way of doing that, they certainly ensured that I won’t. 
Just the fact that it has so far taken at least 2 days since the problem occurred certainly doesn’t inspire confidence. 
If I have to change a piece of hardware that worked perfectly well just a few days ago for no other reason than them not providing a firmware that’s life proof for the hardware then I will find another solution than going with them again.

I’m also on the cusp of getting a new smartphone and Google is a possible contender, this certainly doesn’t speak in the favor of choosing a Google phone either..