Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Silsen]

La paciencia tiene un límite.

Tiene idea aproximada de la fecha en que este problema de solucionará?

Y sería importante que además de decir que están tratando de solucionarlo lo antes posible, mantengan mayor comunicación sobre el tema

[Chockie1982]

Please hurry on this issue I am unable to connect to Chromecast this is ridiculous I haven't been able to watch TV for days. When is this going to be fixed. 

[AlessandroF]

In the meantime i lost my patience.....

[Liss]

• Me están abaaallando a mensajes que no tienen sentido y me están cansando… me dan una respuesta i que!!!!!!

[EG80]

I did a factory reset, can you send instructions to reconfigure it, thanks

[TMM2]

Please inform me directly when fixed 

[AEV]

Is this why the groups I, like speaker groups,light groups etc  i've created in Home, disappeared and don't work?

[andreasclaeson]

When??? Starting to get really annoyed now.

[vittoriovitale8]

Si ok, ma in questo momento non posso usare il Chromecast . Purtroppo ho resettato il dispositivo. Sto cercando di configurarlo ma non riesco ...risolvete 

[Anonymous]

Vergognoso. Pessimo servizio. Come si poteva non saperlo. 

[Hinkle_mcdinkle]

Screw this…. You guys took way too long.  I already switched over to an amazon fire stick for my streaming needs. You can’t have multiple days of outages and expect people to sit around waiting when there’s multiple different companies offering the same services. 

[Mspoo2121]

It's been 4 days now,  any updates on when this will be resolved?!?!

[JavieraPerez3]

lo reseteé dos veces porque era lo que el servicio de ayuda me decía que hiciera 🙄

[Abba0921]

This is disappointing. Please work on this ASAP. I also wasting money on Netflix and Disney subscriptions when I can't even use it on our TV 

[davehughes1964]

Can we get an update on the timeline for a fix for the Chromecast 2nd Gen problem please?

Many thanks. Dave Hughes UK

[Piotr18]

How long yet???

[Ashbla]

This is the work around. You will be able to cast after following these steps!!

https://www.googlenestcommunity.com/t5/Home-Automation/Fix-Chromecast-authentication-issues-Fix-cast...

[jayjaytee]

Is there an update on the timeline for the fix to this issue please? How do you intend to communicate it?

[abhayk]

When we will get fix on 2nd gen Chromecast? Please update, we trust you and bought google product.

[sogabbs]

Has there been a fix for this issue? I reset my device as it was one of the first steps I took based on their troubleshooting guide 

would love to get my Chromecast working again please 🙏 

[PHAGE]

Look my answer up to Angelina 1  34 min ago she asked the same I gave the answer

[Scottvolpel]

Thank you for the information and awaiting a replacement product to be sent or updated certificates to be installed (if even possible) 

thank you 

[Daryo]

How are you to inform us about coming steps ?

[Aga2]

This is so rude. It is Thursday and no update from Google community Manager. Milions od devices still not working. Are you serious? 

[よし君]

リセットしましたが

[MonicaScoobyDoo]

Hola soy Monica.Necesito una solucion..lo restableci ,ya que todo el mundo recomienda eso.andaba perfecto hasta el.domingo 9/3.Busquen una solucion ya que no es justo.Ayer compre uno nuevo(carisimo)4ta generacion con control..y mi tele al ser plasma y que debe enfufarse atras no lo registra.Una verguenza por parte de google.en led que se conecta del costado si funciona. Nevesito una respuesta y solucion para el 3ra generacion.Gracias

[Valentina1]

I have already factory reset my device. What should I do? 

[Radu32]

Doesn't matter, if it is a certificate expiration we have to wait for a possible fix.

[PHAGE]

Switch of auto date and time of choose a date before the problem like 5 March and the home app will reconise your chromecast etc again... after it you still can't cast but you can look at the pictures again it's better then a black screen and first part of the problem is solved .. you can set auto date / time back on when your chromecast is installed again 😉👍

[Skywalker61]

Are you paid, to delay your 2 gen update, how looog will it take, get on this issue and fix it, as we all other workers have to do every day 🙄🥱🙃

[GirlaneSuame]

Vários usuários foram prejudicados e nenhum prazo foi dado pra essa atualização. Espero que reparem o quanto antes este problema!

[Ivy_Doem]

Just seen an article quoting a former meta employee that a solution could take weeks. Is this true GoogleNestTeam? Also, not all of us received your email that’s been published in the news.

[johnnyzero2]

All the email said was basically to keep an eye on this Google Nest Community page. So you're already in the right place. Any updated information will be posted and pinned to the top of this page.

[Pete90]

Mi sembri uno dei più esperti per cui mi permetto di chiederti ma a tuo parere quanto tempo ci potrebbe volere perché impiantino una soluzione che rimetta la situazione in funzione? Grazie

[Senguttuvan]

Any expected timeline?

[ProfKhattak]

Sir .. we will wait for the fix. But how will you let us know that the fix has been developed? 

[iorranathalia]

O meu não tá conecta mas não formatei o meu dispositivo nao

[Xavier4]

At the Google office:

• Admin: hey, we have this issue with the Chromecast, what should I say about it?
• Dev: hmm.. just stay silent 24 to 48 hours, and after that, tell we're working on it and emphasize they should not factory reset, by that time most will have done it, and we can put it on them then. Oh, and don’t communicate overtly, put it in some obscure thread somewhere, the more time they use to find it, the more chances for they reset, hehe…
• Admin: Alrite, done that now but they’re kinda complaining
• Dev: give them a BS answer, that will keep them occupied for a while
• Admin: for how long should we stay silent then?
• Dev: I dunno, did you have a look at sales numbers for the versions of the Chromecast that are working?
• Admin: oh, no, didn’t think about that, thx mate, I’ll look into it..

[ArtCon]

'Just another day at 'Zombie office'

[Luuc]

Is it time to invest in Alexa yet lol