Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[ArneMennes]

Is er intussen al een nieuwe update? Iemand al succes?

[dostick]

I have already factory reseted the device. What should I do?

[dhaliwalrajveer]

Not connecting with wifi

[rimonkh]

MD lemon 282

[Katswahn]

Of course I have already done a factory reset. I have gone through every possible way to fix this 3 days ago. A bit late now to say not to factory reset!😵‍💫

[anglynncollins]

Right? Thanks for sending me an email 4 days after they broke it only to tell me not to factory reset!!!!! Ugh i reset all of them

[GeetaPrashanttv]

Please find solution at the earliest . My 2 year old daughter sees tv using chromecast and we cant wait for such a pong delay from google end. 

[GeetaPrashanttv]

Please find solution at the earliest . My 2 year old daughter sees tv using chromecast and we cant wait for such a long delay from google end. 

[Tony28]

È scandaloso il fatto che a distanza d  5 GG nn si sia ancora riuscito a risolvere il problema. Miliardi di fatturato fior fior d geni che lavorano per loro e nn riescano a trovare una soluzione in tempi brevi... COMPLIMENTI 

[rimonkh]

Asif Akbar songs 

[RanadheerReddy]

When can we expect the fix to be rolled out, and how are you going to communicate to the users. I was under assumption that google has the best engineers in the world but I changed my opinion now.

[Sameert]

I accidently did the factory reset , will I land up with any issue now.

[Lana1234]

It is Thursday and still not working?! How long does it take Google? 

[jady1]

Já faz uma semana isso! Um absurdo e total falta de respeito com quem comprou o produto. Perdi total confiança no Google e em qualquer produtos que eles vendam agora para mim não é confiável depois disso. Sinceramente total falta de  respeito 

[Euge62]

Come da spiegazioni, ho resettato il mio apparato anche se ho scoperto dopo che non lo dovevo fare. Il problema persiste ??? È stato risolto?

Come faccio a ripristinare il servizio? Devo comprarlo nuovo?

[EugeneSko]

L'unica cosa che possiamo fare in questo caso è aspettare che Google risolva il problema. Non comprarne uno nuovo perché potrebbe avere lo stesso problema.

Se hai già resettato il tuo Chromecast, puoi usare una soluzione alternativa impostando la data l' 8 marzo o prima sul tuo smartphone, e poi ricollegando il tuo apparato usando Google Home applicazione.

Ma questo non risolverà comunque il problema di trasmissione. Aspettiamo la soluzione da Google.

[JM1000]

Ya está solucionado entonces??... o no??

[Rodri1]

No aun no hay respuesta

[Elisa2]

Rimaniamo in attesa.

[Rodri1]

En Argentina es muy usado y somos millones que quedamos sin el

[jwinters141]

I reset my Chromecast 2nd generation as it was not working and now it says it needs to be authenticated, help please

[Rodri1]

Ya fue, estas jodido como todos nosotros

[Pierre8234]

Change la date sur ton smartphone (avant le 08 mars) et là tu pourras reconfigurer ton chromecast

[ABC6]

So happy to join you all -<3

[theod00r]

> Do not factory reset your device..

Uhm... Trying to solve the problem I did 😐

[Sopita]

X2 jaja es lo primero que recomiendan y luego te dicen que no jajaj

[EugeneSko]

If you've already factory reset your device, you can use a workaround by setting the date to March 8 or earlier on your mobile device, then reconnecting your Chromecast using the Google Home app.
But this still won't fix the casting issue itself.
Honestly, shame on Google!

[MSeema143]

My chromecast is not workjng

[Anonymous]

This worked perfectly, thanks! For anyone who factory reset, set your device date to March 8th or earlier, then try setting it up. Kudos, hopefully this message gets spread around more because this forum is laggy and bad. I had to dig to find your comment after waiting for it to load the page like I was on dial up.

[Taylor8]

Thanks.What do you mean by Set your device date to 8 March or earlier. Do you mean the Chromecast device?How to set the date to  8th March ? Thank you

[Daolaya]

Set your mobile date un 8-3-25 AND try yo setup the Chromecast again un Google home app

[Yakamoneye1000]

Your cellular

[Carla09]

Thanks this worked and now I have it connected again 😄!!

Now we just need to wait on Google doing their part I guess 😮‍💨

[KAN4]

I reset my device (android) date to 8 March, reconnected Chromecast, then reset my date to auto select.

Then it worked

[KAN4]

I reset my device (android) date to 8 March, reconnected chromecast, then reset my date to autoselect.

Then it worked

[Ellyell]

Thank you. This worked perfectly. And I can cast! 

[MSeema143]

When you going to fix?

[Manudiaz]

Yo lo restablecí de fabrica y no funciona cuando lo van a solucionar ya va a hacer 1 semana sin mirar mis series 

[hugogmg]

1. Cambia la fecha de tu celular previo al 8 de marzo.
2. Luego abri el google home
3. Configura el chromecast
4. Volve la fecha del celular a la actual
   
   Esto solo va a hacer que tu chromecast pueda conectarse a internet y mostrar las fotos por defecto. Y luego va a permitir recibir el fix que Google planea sacar

[pattysp23]

Intenté esto y aquí, ¡desafortunadamente no funcionó! Pero para aquellos que aún no lo han probado, vale la pena probarlo.