Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Rodri1]

Necesitamos respuesta

[GuillermoViquez]

Still waiting for a solution, I have at least 40 devices with problems

[Rodri1]

Mi pregunta . Alguien de google lee todo lo nuestro?

[MattittaM]

When the fix is available please inform us clearly and in a easy to notice way like email 

[71reimi]

Skämtar ni? Klart man gör en fabriksåterställning när något inte fungerar.

Ert fel när ni inte går ut med information. Fixa detta nu.

Mvh Micke

[johnnyzero2]

I can confirm that the workarounds posted on Reddit and elsewhere will indeed restore Gen2 casting from Android devices and Chrome browser (sorry, iPhone users). I had mine back up 'n running by Monday morning. Not perfect, but for those who are impatient (and reasonably tech-savvy), it's a viable option until Google issues a proper security certificate fix.

https://www.reddit.com/r/Chromecast/comments/1j7lhrs/comment/mgy1a88/

https://mensfeld.pl/2025/03/bringing-your-chromecast-back/#how-to-fix-it

[Mikenevarez1]

I factory reset🙄😬 I it fixable?

[Jolie0809]

still not working 

[Anonymous]

Please respond with a solution when you have one. 

Thanks for notifying me.

Randy Moser

#

[EricsonXavier]

Obrigado, aguardo a solução.

[Malenacagnani]

Yo no recete nada y sigue sin funcionar! Espero una pronta solución ya q si tengo q comprar otro convertidor no será de Google!!!

[2sickwiddit]

Any update for those that factory reset it before this advice was added?

[AlessandraRocco]

Non riesco a vedere u contenuti in streaming per i quali sto pagando un canone, se non riuscite a risolvere il problema mi invii un modello di chromecast più aggiornato, non è che si può restare senza connessione per tutto questo tempo....

[Julien44]

Factory reset since tuesday, nice, TY

[DAN220]

Caso tenha restaurado de fábrica, como devo proceder? 

[Kara3]

WHEN ARE YOU GOING TO GET IT WORKING 😤

[Bluejoe555]

The communication and information provided is what you would expect from a back street cowboy outfit not one of the world’s biggest tech companies. Absolutely laughable!

[pba59]

Too  late, I yet have done a factory reset beuh.

[Brosearr]

Hola! Soy una de las afectadas por el fallo que ha tenido vuestro producto y como muchos, creo haber reseteado el aparato. Me gustaría saber cuándo volverá a funcionar y cómo. Gracias 

[SottoCWB]

Honest question: What would happen if I stopped paying for any of the services provided by Google, telling you that I had a problem, without providing you with details but just saying it would take some time to find some money?

[Karl86]

Time to fiks this **bleep**t 😡😡😡😡😡

[ortofrutticoli]

Purtroppo ho fatto il reset di fabbrica prima di essere avvertito di non fare il reset 

[PANORMUS]

metti il cellulare alla data del 7 marzo e si istalla non funziona ma e istallato in attesa di aggiornamento

[Ricardovieirara]

E quando vai voltar a funcionar normalmente?

[Samanthaball]

• Hi how long before you will get a fix? It's been 4 days

[Rosarioo]

Buenas tardes, me gustaría saber cuándo podremos volver utilizar el Chromecast 

[kwong_dave]

Hi,

I have performed the factory reset recently due to chrome-cast not working. While I try to reconnect the device it’s always showing this message “ couldn’t authenticate chrome cast.

[Jen1968]

I get the same 

[marciet]

I find it interesting that I have an even older model that is still working. And then of course, my newer model continues to work. Luckily, I can swap them around as a workaround to continue keeping all my Tvs working, but please keep me in the loop when there is a fix.

[Jen1968]

Any updates please why is this taking so long are we going to get chromecast back ??

[SLB1]

i have a problem with my chromecast, thanks for your help

[SottoCWB]

What would happen if I stopped paying for any Google services, informing you that I was experiencing a problem without providing any details or specifying when I would resume payments?

[Anonymous]

I did reset my device, did not know it was an issue. :((

[Jennifer87]

 lo de resetear lo avisaron tarde ya lo hice... 

[JoaoMiranda]

Waiting for the fix . I already had done the factory reset

[Dejair]

Se não tem um engenheiro de software capaz de resolver isto com agilidade, peça ajuda a inteligência artificial. 

Vocês não vêem que estão perdendo clientes por causa disso?

Veja a quantidade de comentários de pessoas insatisfeitas. 

[Lobosanto]

To late... I had already factory reseted the thing at least three times after it stopped working... Oh, and I had already bought a Roku device to replace the Chromecast. Anyway, you guys at Google shoul come up with an effective solution soon, for all the devices that failed, factory reseted or not...

[Emacba4105]

Espero que lo pueda resolver rápido a los que reiniciamos los Chromecast 🍀🍀

[David82]

The length of time this has taken to resolve is absolutely unacceptable 

[dienescarvalho0]

Infelizmente eu restaurei a configuração original no domingo, quando houve o erro. Qual é o procedimento mediante esta situação.