Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[BellaPenny66]

Is anyone able to connect to their cc to wifi though? Since the issue started my device shows as offline and can't be connected... doesn't matter what I do i can't get it to connect... so does that mean I won't get the fix ? 

[Smallllllj]

I'm connected to wi-fi, you can do it through the app, unless you did a factory reset then you should do the date change thing and it should connect 

[Stecura]

Nope still awaiting for Google support team to wake up and upload a system fix. Guess they want everyone to eventually give up and go but a new Chromecast 

[Kebab1]

Yes thats the only way you can get the new firware.

[Smallllllj]

Not according to others, they suggest it means that Chromecast just needs to be set up and connected to wi-fi 

[lcoughey]

I almost bought a Roku unit last evening, but didn't because Walmart was out.

[Np1111]

2025...🙇🏻‍♂️

[MANU5]

Yo lo restaure de fabrica porque no me iva y ahora no me deja configurarlo cuando sabré que ya se puede?

[ItaloPalacio]

No caso de quem fez o reset?

[Grahamfish]

Good to hear that Google is starting to roll out a fix. But... What do you mean by "your device must be connected to receive the update"???. Surely one of the major features of the fault is that all affected Chromecasts are now unable to connect to the internet? I didn't do a factory reset (like almost everyone else!), but my Chromecast connected TVs have been stubbornly showing as "offline" for the past 4 days! How do we magically get them to connect so that the "fix" can be initiated? More info please...

[Marc050]

Chromecast being offline was not the issue. Devices refusing to cast to it was.

[Anonymous]

Fix was found by the community for those of us who factory reset. Simply set the date on your device to March 8th or earlier in your settings, then do your Chromecast setup through Google home. Hope it works for you!

[Kirsty353]

This did not work for me 

[Rikki_xo]

Worked 🙌🏼  thank you! 

[Sejer]

For me to get it to work, I had to restart my phone after setting the date on my mobile phone to a date prior to march 8th. Anyway thanks a bundle. Now I was able to complete the configuration of the chromecast that I had not only reset but also removed as a device in Google Home. And as an extra bonus, the second one all of a sudden shows as online again in Google Home. What’s not to like. Now just eagerly waiting for the update that will allow me to also actually cast something 😉

[helsbels82]

Thanks I'll give this a go 👍🏻

[AnitaM]

My thoughts exactly, same issue. It’s connected cos the screensaver changes as it always does but CC2 is not showing on my wifi or Bluetooth as available. On Google Home CC2  is appearing offline. I did a factory reset but changed the date and added it back on wifi successfully a few days ago. Not sure why! Will Googlenest find a way to magically connect when Google Home can’t talk to it??? Amazon Fire Stick or HDMI cable to mini laptop may be the answer arrrrgggggghhhh!!!!!

[Survive86]

it is actually connected to the Internet but the bug preventing the device to cast I guess!

[BellaPenny66]

I'm confused about this too... how do you connect when part of the problem is not being able to connect ??

[JonSkanes]

I'm guessing that Chromecast devices use many different types of connections. The first is a connection to the Internet which depends only on the Chromecast having your router's WiFi name and password stored. All other types of connections run on top of this one. Another seems to be the connection between the device you cast from (phone, computer, etc.) and your Chromecast device. This connection runs on top of the previously mentioned connection to your router and the Internet.  This connection requires a valid chain of secret keys on the Chromecast device to be valid. One certificate (key in simpler terms) in the middle of the chain has expired (it was only given 10 years of validity) causing the connection to fail. So now your phone or computer and likely certain services on Google's or others' servers refuse to talk to your Chromecast device. 

Note: I used the term 'secret keys' in place of a more accurate term as Google seems to wish to filter the word. Hint: (building in a graveyard with coffins stored permanently, usually for a single important family)ographic

Jon

[marianagrinberg]

Ya hay solucion para quienes reiniciamos el equipo antes dd saber que se trataba de un problema global?

[Condor]

Haz la prueba de cambiar la fecha en tu teléfono manualmente a marzo 8 2025 (anterior a la fecha del problema) y desde la app de Home adiciona dispositivo, cuando te pida clave del wifi procura ingresarla manualmente y a todas las demas preguntas responde "no por ahora", y asi logre que el chromecast se conecte a Internet, ya se ve el reloj con hora actualizada por tanto tiene conexión, ya transmitir videos si no se puede hasta que no llegue el parche de corrección de parte de Google, pero por lo menos ya esta en línea para recibirlo.

[kb1151]

Still waiting, 4 days in. Where is DOGE to deal with this incompency?

[Talwar]

Hi It's hours and my Google Chrome is not working. Almost almost two weeks. I did update.

[JJ-27]

le temps passe vite pour vous ! c’est depuis le 9 mars et donc pas encore 1 semaine 

[Sandy071975]

Je vois remercie de m'informer de la résolution de ce problème, j'ai un Chromecast 2 et impossible de le connecter. J'ai fait un reset usine !

[Abid82]

I was able to complete the setup when I did a factory reset. Simply manually set the date of your device(where the google home app is connecting from such as phone or tablet) manually to March 1st and complete the setup. Afterwards set date back to Auto. Casting will still not work but adleast the factory reset is undone and setup is complete awaiting the fix from Google.

hope this was helpful.

[Emiliej]

Pas réussi... 

[Zeca54657468658]

Is it true that Google company is sinking?

[Camilaprdt]

O único problema que devido ao problema fiz a compra de firetv porque não poderia esperar pela solução do problema 

Fico muito chateada com isso porque a muito anos uso o Chromecast

[RaquelSaura]

Hola! Yo restablecí la configuración de fábrica, cuando leí que no se recomendaba puse el móvil a fecha antes del 9 de marzo y pude volver a configurar el Chromecast. Sabéis si eso es suficiente para que se actualice cuando saquéis el nuevo software??

[ghislain]

Bonjour 

Malheureusement j ai fait un reset merci de me transmettre la procédure 

Bonne soirée 

[doralsoccerland]

HELLO . THE FAULT PRESENTED HAS CAUSE A BIG PROBLEM SINCE WE DO NOT HAVE A MUSIC IN OUR WORKPLACE( SPORT CENTER) DUE THIS FAULT. WE NEED IT RESOLVED URGENTLY

[Jani52]

Bull**bleep**

[TheKing]

Chromecast Audio is showing online again in the Google Home app, but my Plex server still can't connect, so the fix doesn't seem to have helped.

[JonSkanes]

Plex likely has to update their own software and issue a patch for you to download, too

[AndiJuth]

At first I did a factory reset. After change the of the date on my smartphone into the past, I was able to connect to the Chromecast and set the WiFi connection again via Google home l. Now I am waiting for the update of Google. Fingers crossed 

[Eimo]

This situation is very disappointing. I initially thought it was just my device, as I had more faith in Google's overall performance. However, this ongoing issue has persisted for too long. Will there be any compensation for loyal customers, or is it time for us to consider switching to another service?

[Anonymous]

The fix is rolling out right now. You want compensation for losing 4 days of use on a 10 year old 30$ device?

[yeltommo]

Yes. It's not our fault that they stopped selling the best product they ever made. Lots of us depend on this to listen to music.