Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Thebirdsnest]

Good to see I'm not the only person that uses their 10 year old chromecast on a daily basis. 

[Chispas14]

Is there an ETA on when this will be fixed?

[SL5]

OK Thanks For Updating Me Let Me Know When It's Fixed Thanks SL /SAM LANDSBERG

[Bernardodc]

When are we having new info?

[Edward_van_Dijk]

The least you can do besides fixing this asap is offer compensation in form of a few months youtube premium for all the annoyance and inconvenience cost to all affected users in my opinion. But for now please fix this!

[Schubert]

Are there any updates?

[Simaa]

This is unacceptable!!Is fixing of issue near end?!

[Gremio839517]

Infelizmente eu não sabia do problema e restaurei meu Chromecast com as configurações de fábrica. Só depois que descobri o problema geral.

Preciso de ajuda para configurar novamente.

[eldgudinna]

PLEASE come up with a solution as soon as before 🙄

[ElizabethSalin]

Seguirán funcionando? 

En caso contrario habrá que cambiar los dispositivos chrome cast? 

[Veron]

I do a reset. We attend the fix

[Germanfab]

For those who have reset, just bring the date of the smartphone to March 8 to reconnect the chromcast. And so it will stay connected to WiFi for updates. But it will not be able to transmit video until the certificate problems are resolved. 

[morf]

Any news? Timeline for fixing?

[Meli1]

Ya lo restableci y no me permite volver a configurar 😭

[polinom]

This is the worst time ever. When the kids are on the March brake. 
I obviously factory reset it as well. 

[kb1151]

When is this mess going to end? Time to short Google stock if you want to feel better about this debacle they have poorly handled without any resolution or update in the past two days. Who is running this product line - time for DOGE to clean house here,

[kb1151]

🔥

[stuie]

So... it's been days... this is definitely going to be fixed any minute now, right?

[Redhare]

How long is this going to take? It Thursday and it’s still not been resolved! 
Yourlast update was Tuesday, can you please let us know the progress. 
Could you upgrade it to a version that works.

Many thanks

[pedroalencar88]

o problema ainda persiste preciso de uma solução urgente.

[Shessoofancy]

Good to know - after I did all I wasn’t supposed too. 

[Jonathan6]

buenas me podrían brindar ayuda para vomfigurar mi dispo de generación 2 ya que lo reinicie de fabrica 

[Amythomp89]

Is there an update on when this is going to be fixed as this has been an issue for a week now? 

[Lumartins1918-_]

Infelizmente, e imagino que a maioria das pessoas assim como eu, depois de muitas tentativas de conectar o Chromecast, fez a restauração da configuração original de fábrica achando que era apenas no seu aparelho o defeito, agora se sabe que foi global, então pedir para não restaurar é um pouco tarde. Espero que o problema seja resolvido logo.

[fer1969]

Hola realmente la info de no resetear la dieron tarde,en mi caso tengo 3 Chromecast y uno lo resete,ahora espero que lo hagan de manera inteligente para poder volver a configurar ,dado que realmente lo utilizo para mi trabajo,los otros 2 no los resete pero tampoco funcionan,solucion por favos porque nadie nos regalo los dispositivos.

[dpkkhurana72]

How long will it take ??

[EDILSONOLIVEIRA]

EDILSON 

[EDILSONOLIVEIRA]

• Oi

[Pameliakey]

I have 2 Chromecast devices and a Google Home. I have only reset one and yet none of the 3 work.

[PElizabeth021]

Any update? 🙂

[fer1969]

Espero que pronto pq informaron tarde de no resetaerlos o restablecer a fabrica,en mi caso lo hice en tres dispositivos,que los compre y pague y ahora no puedo ni configurar,google lo uso para trabajar,quien me compenza tiempo dinero y perdida?

[Gabriellb]

I use Chromecast to stream content for my kids, and this issue is having a major impact on our household. Every day, we rely on it to keep the kids entertained and to provide a much-needed break, so when problems arise, it really disrupts our routine and causes a lot of frustration at home.

[dubanator549]

Yup!!!

[Tamar1]

I get this pop up in home app: "We couldn't authenticate your chromecast". Will this be fixed?

[Aandressa]

Pra quem está com dúvidas, sobre o método de alterar a data do aparelho onde o "home" está  instalado para configurar o chromecast (pra antes de 09 de março), pode tentar que da certo sim.

Vale lembrar que esse não é o método definitivo de resolução do problema,  mas você consegue utilizar o chromecast normalmente.

[Lililopez_17]

Ya lo reestableci de fábrica!!! Espero pronta solución!

[Alyssondwan]

Tem um prazo?

[Anonymous]

…………………

[Guigui68]

Hello, I did the reset factory and can not configure it again… What have I to do now ?

please answer soon 

[KarenQuevedo1]

Não estou conseguindo reconfigurar, alguma previsão para resolução?