Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Marco_rm]

The problem has been there for 4 days. Aren't Google's IT people that good? 😔

[Erselaco]

I did the factory reset because i thought was a problem of my device.....there Is a solution?

[Julio2025]

Meu dispositivo Chromecast não está conectando mais ao wi-fi, fica dando erro de autenticação. Alguém mais com esse problema, e como resolver?

[np9o9]

Couldn't authenticated with the Chromecast device 

[Ancine]

From yesteday I have the same problem with my Chromecast rev. 2, I cannot authenticate it with Google home, it is founded. I have resetted it to the fab settings. It shows on TV the message to use G. Home for configure it but G. Home see it on the Wifi network but at the end gives error that cannot authenticate it.

Please let me know ASAP how to solve this error.

Thanks a lot Antonio

[Camilaprdt]

Primeira coisa que o tutorial me ensina é resetar no modo fábrica
Então não temos culpa de ter feito isto

[Mcd68]

What is soon for you many days has past 

[andbeg]

Коли вирішать проблему? Адміністрація щось робить?В цьому пристрої не так багато проблем щоб їх не можна вирішити?Коли все працюватиме?????????????

[Louise2704]

Hvor langt er med en læsning på problemet med gen.2 så vi kan konfirgurere og streame igen. Har desværre nulstillet i et forsøg på at fejlfinde så hvad er næste step??

[Linnea1]

Undrar också. Även jag återställde då det är standard…

[Rroo1]

Guess what was my 2nd try to recover? Factory reset, only to find this site 2 days later...

[YussefSonda]

😞 already factory reset mine it going to be a solution ? 

[JeniJ02]

Mi chromecast no funciona, hace más de una semana que no se puede conectar y aún mo tengo una solución desde Google.

[Ironis]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

There is not yet a solution. We must be patient.

[MplsCustomer]

We don't have a Chromecast device, but see these news articles:

https://www.techradar.com/televisions/streaming-devices/chromecasts-are-still-broken-but-google-tell...

https://www.theregister.com/2025/03/13/chromecast_gen_2_outage_continues/

https://www.androidpolice.com/google-identifies-problem-behind-chromecast-outage-says-a-fix-is-in-th...

[sergio75008]

This is intolerable from a company as prestigious as Google, it hasn't worked for a week!!! I want a 4K Ultra HD Chromecast and a free Google Pixel 9a delivered to my home at 114 rue Pasteur 94120 Fontenay-sous-Bois - France. Thank you

[Josephkg]

Unable to connect mobile to TV

[Ironis]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[LGaitan]

Chromecast cuando vuelven a funcionar los que fueron reseteados de fábrica tras la falla??

[Malenacagnani]

El mio no fue receteado y sigue sin funcionar! Dijeron q para esos ya estaba solucionado y q gradualmente iban a llegar las nuevas actualizaciones. Pero para los reseteados aun no hay solución y dudo mucho q lo haya seguro fue una estrategia para ir quitando estos dispositivos del hogar y q compremos nuevos

[Idraka4]

When do you guys fix this chrome cast gen 2 firmware issue?

[victorhv]

hola a todos, ya se sabe cómo recuperar el equipo si lo reseteamos de fábrica???

[Juanmartin99]

Hola yo compré hoy un chromecast de 2da generación y lo tuve q resetear obligado porq tenía los datos del antiguo dueño, y ahora no me anda desde Google dicen q no había q resetear por el problema pero si o si tenía q hacerlo 

como soluciono este problema?

[fer1969]

Hola estoy en el mismo caso que el tuyo yo uso 3 cromc uno anda pero resetee otros dos porque losmaravillas estos no avisaron nada,espero que lo solucionen

[sergio75008]

This is intolerable from a company as prestigious as Google, it hasn't worked for a week!!! I want a 4K Ultra HD Chromecast and a free Google Pixel 9a delivered to my home at 114 rue Pasteur 94120 Fontenay-sous-Bois - France. Thank you

[Miguel290978]

Necesito que solucionen la falla de Chromecast, por favor

[Maxabb]

Resetee el Chromecast pero me aparece que no se puede autenticar 

[Clairmcl]

I reset my chrome cast before reading the notice that there was a problem overall. Has ylthe fault been fixed yet and if so can you help me set my chromecast up now?

[Broonie99]

Hi, try to set phone date before 8 March and try again

[angiediaz]

Hi, my chrome cast doesn´t work for like a week and i restarted my cast, but it still doesn´t work.

[KimhLarsen]

How about you exchange 2nd and 3rd gen chromecasts for a new one for half price. You can't just hide without helping your customers. Regards, a very dissatisfied chromecast user

[CDOV]

Muy mal Google 2da generación no funciona desde Chile, soporte indica que se arreglará solo sin solución todavía hace mas de 1 semana.

[Ironis]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Serpra65]

Hace 5 dias que los clientes que confiamos en GOOGLE como empresa fuimos estafados con el problema del Chromecast. Siguen sin dar solución, ni respuestas, ni nada. Ameritan una demanda judicial global en  contra de la empresa Google que se traduzca en una fuerte multa y caída del valor de las acciones. Ni siquiera dan respuesta a los clientes. Google NUNCA MAS !!! 

[nemoguardian]

Efectivamente, ya con estos plazos y sin explicaciones detalladas sabiendo que entre sus usuarios hay entendidos se puede calificar como estafa, o rozando la estafa, lo primero es la transparencia y no la tienen.

[fer1969]

Hola realmente es una verguenza

,en mi caso uso 3 dispositivos,para hogar y para el trabajo,uno de los cuales lo reinicie pq los genios de google no lo dijeron a primeras instancias,ahora que se hagan responsables del daño causado,mas alla de que bien agarran las ganancias cuando los compramos.

[johnnyzero2]

Good news. According to this Reddit post, Google has just started to roll out a firmware update to fix this.

https://www.reddit.com/r/Chromecast/comments/1jafq8x/comment/mhlbb3n/

The next headache for Google will be to convey to millions of users who've done a factory reset how to reconnect their Chromecast to wi-fi, so that they can actually receive the firmware update. It's a fairly straightforward procedure that involves temporarily changing your Android phone or iPhone's date/time setting to pre-3/9, but it will likely be a challenge for many non-tech-savvy users. If you've ever tried to explain to your mom how to do basically anything on her phone, you know what I mean. Now multiply that times a million.

[Davidoff]

Jetzt gibt mal Gas da, kann ja nicht so schwer sein ein Update zu machen🤬🤬🤬

[Jasonraider]

If Google’s intentions is to force us to buy their newest products, just come out and say it!!!!

Stop dragging this s*** out!!! 

And If I’m spending money I didn’t intend to spend on a new device, it’s gonna be Amazon fire Tv!! 

“Google” come out and say it!!! No amount I reverse psychology will convince us that it’s a glitch. We know the agreement expired! 

[Shortyken]

I think that we will never get a fix. As you said we'll need to buy something else but it won't be from google anymore, that's for sure ...