Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Titimontero]

Hola !! Espero la solución del inconveniente, no me desepcionen , yo lo compré confiando en la marca. Saludos.

[ガンモ]

リセットしてしまいました

[Thomas81]

I have reset my chromecast usine the side butto n. Now not connected to network and failing authentication when trying to configure in Google home

Please support 

[Umair777]

Dear don't worry your fone time automatically off and set date 7march manually and then try

[fabipard33]

No funciona el Chromecast!!! Si es de 2da gen. Envíen alguna solución urgente!!!

[Stef69]

Depuis dimanche, les chromecast ne fonctionnent plus et toujours pas de solution transmise par Google... C'est vraiment pénible...

[LucilaGraizzaro]

Buenas tardes, yo ya lo reestableci de fabrica pero no lo puedo volver a conectar 

[Anonymous]

Si ya lo as reseteado a fabrica, prueba a atrasar la fecha de tu telefono al dia 1 de marzo por ejemplo e intenta de nuevo con la aplicacion Home a configurarlo, de esa forma si bien aun no podrás enviar contenido al dispositivo, almenos estará de nuevo conectado a tu wifi, por lo que recibirá la actualización cuando le llegue el turno a tu dispositivo. 

[Harry14]

thanks, please do advise how do i get this to work. I did reset it on the day. 

[MartaCC]

Hola. 

Se sabe que va a pasar con los dispositivos Chromecast q se resetearón de fábrica; ya que cuando se dijo que no los resetearamos ya habían pasado al menos un día y mucha gente ya lo habíamos hecho.

Gracias

[Anonymous]

Si ya lo as reseteado a fabrica, prueba a atrasar la fecha de tu telefono al dia 1 de marzo por ejemplo e intenta de nuevo con la aplicacion Home a configurarlo, de esa forma si bien aun no podrás enviar contenido al dispositivo, almenos estará de nuevo conectado a tu wifi, por lo que recibirá la actualización cuando le llegue el turno a tu dispositivo. 

[Thaer1987]

Dear all

 I would like to ask if the problem still exists and if yes tell us about the time it need to solve such problem

Thank you

[SiriFinland]

Thank you for informing me. I hope the problem will be solved soon. I am using 2 devices.😭😭😭

[Puuhapexi]

how long the problem takes?

[benfrancis]

Don't suppose you can fix initial setup of the original Chromecast in the Google Home app at the same time? If you factory reset a first generation Chromecast it can't be set up again.

[Memon]

Chromecast tv concert 

[Memon]

Please connect Chromecast tv

[Umair777]

How many days will it be okay this issue?

[johnnyzero2]

For all the factory update people who are freaking out :

1) Temporarily set the date on your smartphone to March 8 or earlier.

2) Use the Google Home app to re-setup your Chromecast. You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Also, you can change your phone's date/time setting back to Auto now.

3) Sit back and wait for the firmware update from Google to be installed.

Supposedly it's going to be a phased rollout, so it could take as long as several days for the firmware update to hit your device. Patience.

[Muddasir]

How much time it takes to fix

[Salmaryam]

I already reset

[VjYuva]

Hasn't thus been resolved yet? It's been a week!

[GONIACZ]

Nope, still not working 

[Hernandez]

I reset the device

[VjYuva]

Tried. No use

[VjYuva]

Hasn't this issue been fixed yet?! It's been a week!

[johnnyzero2]

Did you read the pinned posts from Google at the top of this page?

[Vigojmont]

This is a Mess ! Poor service !! Bad experience!

Awaiting a promt solution

[osaussey]

I obviously tried a reset ! Hope it will soon work again…

[Anonymous]

Depois que resetei rs

[Mike2X00]

I did factory reset it before i reed not to do it. 😔 

Its still not working. 

[mike23mcc]

I give up  

[Tignesco]

Salve purtroppo io ho fatto un ripristino...cosa devo fare?grazie 

[Juanhis77]

Hola para volver a configurar los reset de fábrica. Hay que poner en el teléfono fecha 8 de marzo. Así lo volves a poner en línea luego solo queda esperar a que Google mande el upgrade. Después te paso mi CV Google jajaja 

[manuelmicro]

Notificar cuando

[madereadycaf]

Thank you for sharing this information and guidance. 
I did and am experiencing exactly that… factory reset and unable to reconnect with my Chromcast Audio Gen2 device. 
please include me in your communication updates. 

[zcacogp]

Well, my CCA's stopped working on Sunday and I've just received an email from Google telling me so. 

I really hope that they do fix this as I am a big fan of CCA's (unreliable as they are) and don't want to have to research alternatives and shell out the Bemjamins for them. 

Watching this space. Hopefully it won't be much longer.

[PChampi]

J'avais réinitialisé mon Chromecast dès l'apparition du problème.

Heureusement, j'ai pu le reconnecter au wifi en  changeant la date système de mon smartphone (avant le 9 mars 2025), et j'ai ainsi pu reconfigurer mon Chromecast via Google Home.

J'espère que cette astuce pourra servir de à d'autres personnes. Cela n'empêche pas qu'il faut attendre la mise à jour par Google, mais maintenant que le Chromecast est connecté au Wifi cette.mise à jour pourra se faire automatiquement quand elle sera diffusée.

[johnnyzero2]

How do you say "right on" in French?

[MG2025]

Hi been a few days now, any updates on this issue?