Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[MG2025]

Hi been a few days now, any updates on this issue?

[johnnyzero2]

Did you read the pinned info from Google at the top of this page?

[JohnRo11]

Unfortunately is one of the Solution when having connection problems with Chromecast to factory reset. So i did. And now?

[LaconchadetuH]

Absolutelly everybody did it, dont worry. Or they fix it or everybody will buy other brand.

[poep]

i switched to apple tv 

[Malenacagnani]

Hay alguien q ya le esté funcionando el chromecast?? Yo no restie ni nada y sigue sin conectar con el mismo problema??

[Anonymous]

El parche de actualización que corrige el problema lo han empezado a transmitir ya, pero puede tomar unos días en llegar a todos los dispositivos del mundo, es cuestión de paciencia. Si no lo as reseteado a fabrica solo tienes que esperar a que se arregle por si solo y ver cada día si ya puedes conectar desde youtube por ejemplo. Si lo habías reseteado a fabrica y en la tele te salen las instrucciones para vincularlo al móvil, pon tu telefono a fecha del dia 7 de marzo y sigue los pasos de configuración desde google Home, una vez configurado, te quedara esperar a que reciba la actualización automática.

[Tramis]

Perdi muito tempo nesta semana tentando configurar o Chromecast achando que o problema estava em mim por não conseguir. Já estava pesquisando produtos similares na Amazon. Não acredito que vão resolver, porque a ideia é implementar a obsolescência programada para que se compre um novo produto. É assim que a roda gira no capitalismo irresponsável. Lamentável. Os grandes prejudicados são os consumidores que tornam essas empresas bilionárias.

[Pitigo]

Lo dicen demasiado tarde, que decepción con Google. 

[Anonymous]

リセットしてしまいましたので、早急の対応及び補填お願いします

[Leozinho92]

Já tinha redefinido , achava que o problema era esse , mas desde de segunda feira que tento logar e não consigo , espero que ajeitem logo isso porque minha tv é apenas um quadro negro sem poder fazer nada . Triste fim #voltachromecast

[Submarino]

This is more than a mistake. I have no trust in Google left. 

[Rayray76]

Yes this needs to be addressed asap 

[Daniela_555]

I already reset My Chromecast please help me, I want to resolve these problem 

[joelios]

If you resetted it like I did, just change your phone's date to March 8th or earlier and start the process of setting up your Chromecast from the Google Home app. Unfortunately, this still doesn't fix the casting issue, but it does leave you on the Chromecast wallpaper screen so it can receive the update.

[shahidafatima08]

Even I did it

[poep]

i already factory restarted it now what?

[Tinchoman]

Una completa verguenza, perdieron todo tipo de confianza en sus productos 

[SarAa]

I already tried to reset it. What should i do now?

[joelios]

If you resetted you Chromecast, change your phone's date to March 8th or earlier and start the process of setting up your Chromecast from the Google Home app. Unfortunately, this still doesn't fix the casting issue, but it does leave you on the Chromecast wallpaper screen so it can receive the update.

[Anonymous]

boa noite , infelizmente recetei o meu pois do hoje recebi um e-mail da google me informando sobre o problema 

[shahidafatima08]

Please fix this bug, as from three days my Chromecast is not working, it's showing on the screen that my Google Chromecast firmware is outdated.. please fix it 

[Pfgaston]

Buenas tardes reinicie de fabrica el dispositivo y no lo puedo configurar debido a un problema de autenticacion del dispositivo? Por favor necesito la solución 

[Anonymous]

El parche de actualización que corrige el problema lo han empezado a transmitir ya, es automático y no hay que hacer nada si no habéis reseteado el chromcast a fabrica, pero puede tomar unos días en llegar a todos los dispositivos del mundo, es cuestión de paciencia, solo hay que esperar a que se arregle por si solo y ver cada día si ya puedes conectar desde youtube por ejemplo.

Si lo habías reseteado a fabrica y en la tele te salen las instrucciones para vincularlo al móvil, pon tu teléfono a fecha del dia 7 de marzo, para ello puede que tengas que desmarcar la opcion de fecha automática en el movil, después  sigue los pasos de configuración desde google Home, una vez configurado, te quedara esperar a que reciba la actualización automática.

[silmirella22]

Ola como é quando vocês entraram em contato comigo pois o Chrome ast não consegue se conectar 

[brdw]

Both of my chromecast audios are still not working. One I did reset, the other I did not and neither is working.

[Juhh]

Sem concerto até agora 

[hecafi63]

Mi chromcast lleva varios días sin funcionar

[hecafi63]

El mío es antiguo

[hecafi63]

Cuánto tiempo tardará en restablecer el servicio

[hecafi63]

Cuánto tiempo tardarán en restablecer el servicio

[Anonymous]

El parche de actualización que corrige el problema lo han empezado a transmitir ya, pero puede tomar unos días en llegar a todos los dispositivos del mundo, es cuestión de paciencia. Si no lo as reseteado a fabrica solo tienes que esperar a que se arregle por si solo y ver cada día si ya puedes conectar desde youtube por ejemplo. Si lo habías reseteado a fabrica y en la tele te salen las instrucciones para vincularlo al móvil, pon tu telefono a fecha del dia 7 de marzo y sigue los pasos de configuración desde google Home, una vez configurado, te quedara esperar a que reciba la actualización automática para poder usarlo.

[hrqvitoriano]

Boa noite vai resolver quando?

[masoohairdesign]

The chrome cast is not working please tell me what to do to fix it 

[NC16]

It’s a worldwide problem unfortunately, that started on Sunday.  The authentication certificate was valid for ten years, which ran out on Sunday, and we’ve been waiting for Google to find the solution ever since.  So frustrating!

[mikecaffeine]

Google is apparently rolling out the fix. Sources state that it could be even 3 more days.

[NC16]

Ah!  I’d heard it could take much longer, so I’ll be glad if it’s only three days!  It’s a pain in the meantime though - I’m disabled and use my Chromecast a lot

[Oldandgrumpy]

Glad? You paid for this service and they have ignored millions of complaints for many days. Get on to them and scream that if they don't fix it you will find an alternative, they might realise then how bad customer relations is going to lose them customers.

[johnnyzero2]

The pinned info at the top of this page is your friend.

[Pat_]

I'm currently using 4 of my 5 CC Audios. The 5th is only online when on holidays. I just saw that 2 devices are back in service, running firmware 1.56.467166. I haven't done anything myself (factory reset, time change trick).

Let's hope the other two will be functioning soon, too.