Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[pichicuita]

Por favor arreglen

[Anonymous]

Any updates? 

[Duartemarilyn]

Reseteé 4 veces el chroncast. Cuando lo van a resolver ? Ya va un a semana 

[KuriosV]

On reddit I can read some people already received an update that fixed the issue. Unfortunately, mine hasn't updated yet. I came out of hospital two days ago and I've been listening to the radio and reading  books in the meantime while stuck to my bed. I hope my chromecast gets a fix soon. 

[PhilCB]

Hi

Do you have a link to these Reddit posts ?

Thanks

[Mich4]

Too late to ask us not reset!!!!

When will you have the solution?

[SugarShane]

I FEEL LIKE I'M IM TRAPPED IN A GLASS BOX OF EMOTIONS!!!

-Anchorman

[jomsoes]

What if I already performed factory reset cause I wasn't awere of this problem???

[Larouge]

This is a great recipe for disaster ; first and or latest step with troubleshooting with chrome cast Say and recommand to : TO FACTORY RESET THE DEVICE

[Anonymous]

我已重置了怎麼辦？

[moriko]

使えないなら返金するべき！

工場出荷状態にするな！とか今更言われても、逆にエラーが出たら必ずあなた達はリセットしてくださいって言う。

対応が遅すぎたんではないか？

対応の遅さで、リセット(工場出荷状態)にした人何人いるか理解して欲しい。

[adnanealaoui154]

aggiornamento e passaggi successivi 

[Mmucci]

My two chromecasts are connected on Wi-Fi but they’re still not working. (Brazil).

[mistral2245]

Por favor espero pronta solución. Por desgracia el decirnos que NO restablezcamos a fabrica el dispositivo llegó TARDE la info. Soy una de las que lo hizo. Espero pronta solución GOOGLE!!

[Patrul]

OK merci ma chomecast affiche la mire mais je ne peux pas caster dessus ni la gérer avec Home....

[amsmith6800]

so for those that already did the re-set; will an email be going out? I do not get on here very often. Very upset about this. Something should have sent out to customers ASAP.  I only knew about this chat because I received an email TWO DAYS AFTER the fact. 😞 

[Ana321]

por favor corrigir

[dmablack]

Why is reddit faster, more responsive, and more knowledgeable than the people that designed, built, and supposed to maintaining these devices?!

[Dayidalino]

Resolver logo isso 🫠

[geez]

I’m disgusted with google at the moment, this has been down since Monday… it’s literally about to be Friday. 

[izaelcabral06]

Boa Noite,  achei que era um erro simples e restaurei pra configurar novamente agora não faz nada travou na tela inicial de configuração. 

[Robcollege]

Any update on the chromecast fix 

[Erangachaminda]

I thought mine was broken went and brought the stick what a waste of money not a good customer service and information 

[Yasmin311]

O meu chromecast está como se estivesse off-line, resetei, mas no app do Google home ele não consegue se conectar. Oq devo fazer?

[MomNeedsAManual]

Do we just randomly keep trying it to see if it’s fixed?

[Pete90]

Torino Italia per il momento non funziona ancora e io non ho resettato il Chromecast a condizioni di fabbrica E do sempre visto sul TV la schermata Google con l'ora corrente semplicemente il dispositivo non viene connesso a Google Home come precedentemente avveniva Grazie

[ChavezHome15]

I rest a few times thinking it was my device

[Caesar2064]

JW. ORG

[johnbutcheracad]

You are not clear, not straight regarding what else for those who had factory reset!!!!

What else we have to do????

[AlexanderJCM]

They don't know yet! 
I'm really disappointed!

[Yakamoneye1000]

J'ai fait comme bcp de monde, j'ai remis les paramètres d'usine puis voyant qu'il ne fallait pas le faire, j'ai fais la manip de mettre à une date avant. La je vois ma chromcast sur ma tv ( l'image de fond avec l'heure) mais Google home ne veut pas plus la reconnaitre donc impossible de réactiver le wifi. Y a t'il qq chose d'autre à faire pour récupérer le wifi et donc peut être avoir le oatch? Merci

[AlexanderJCM]

I, like many others, reset the device to factory default.
I recently tried to reconfigure it by resetting the date on my smartphone to before March 9th. The device is detected and goes through all the configuration. However, it doesn't stay connected to the wifi after it's finished.
You've really screwed up this time.

[Panda30]

Agree! I hope they will give us an update about the fix on Google 

[CamilaCist]

Hola, soy de Chile y tengo un Chromecast NC2-6A5, que desde el domingo recién pasado no lo he logrado volver vincular a mi televisor, por favor, necesito orientación para poder volver a utilizarlo, dado que lo reinicié. Muchas gracias de antemano.

[Marchildon44]

I reserved my Chromecast gen 2.  How will you inform your client about the fix?  I do not want to come here each day.  Do you have an expected date for resolution 

[Gabs04]

Minha TV está ligando sozinha, e ainda assim nao consigo configurar meu chromecast. Pelo amor da deusa, resolvam isso o quanto antes!! Ou pelo menos nos deem um prazo mais acertado!

[lidiar]

Espero que a Google respeite as pessoas que confiaram no produto oferecido e resolvam o problema o mais rápido possível  

[Anonymous]

I can't even cast at all

[maxsteffens]

Meus dois dispositivos estão com problema. O Google já não é a mesma, 

[rkoater10]

Restablecí la configuración de fábrica. Me pueden avisar cuando se arregle?