Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[rkoater10]

Restablecí la configuración de fábrica. Me pueden avisar cuando se arregle?

[soi]

I have done factory reset and it cannot even connect to home wifi now. Hoping to get a fix and next steps from you as soon as possible.

[Jdk72]

Roll out? Why can it just be implemented across the board?! 

would really love to play music in my house again!

[nataliamz87ARG]

How much longer do we have to wait? Several days have passed, and there's still no solution. Users around the world are affected and awaiting a response.

[Radi290182]

My 2nd gen Chromecast was not factory reset, and it is still not working. Need a fix ASAP

[Brynocerous]

Advice to not factory reset would have been useful earlier on. When I first noticed the issue, the only advice I could find online was to do a factory reset. So now I have two Chromecast devices that don't work.

[Kelly_Lopes]

Por favor façam essa correção o mais rapido possivel

[Mlzp1115]

Bnas noches ya está en funcionamiento Chromecast 2da generación gracias ...Mendoza Argentina .

[KCCR]

I have just checked and it is still not working. Same error code 2280.

[TYTY1]

Any updates on solutions for the ones that have been factory reset?

Thanks

[soy]

Hi there, I have a 2nd gen chromecast and it stopped working and won’t connect to our home wifi. During this time, I performed a factory reset- therefore, i can’t seem to re-set up my device. Please contact me or update me when there is a solution. Thanks

[KCCR]

How long it still take to get resolved?

[Dimas2910]

my google chromecast 2nd generation device suddenly can't authenticate please fix it ASAP

[Fabio02]

Boa noite!! Eu realizei a redefinição de fábrica, fico no aguardo de novas orientações sobre como resolver o problema da reconfiguração.

[Davidoff]

Danke dann hoffen wir mal das beste,...👍🏻🍀

[michael60]

I’ve done the reset including modem and swapping tv three times. Now stuck on the can’t talk to the phone but is on the network

[Adamtang]

It is styem errors,not need to rest just wait

[Fabio02]

Hi there, I have a 2nd gen chromecast and it stopped working and won’t connect to our home wifi. During this time, I performed a factory reset- therefore, i can’t seem to re-set up my device. Please contact me or update me when there is a solution. Thanks

[johnnyzero2]

Solution here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Fabio02]

Hi there, I have a 2nd gen chromecast and it stopped working and won’t connect to our home wifi. During this time, I performed a factory reset- therefore, i can’t seem to re-set up my device iPhone . Please contact me or update me when there is a solution. Thanks

[PeterMtl]

I have followed the indicated procedure, including the factory reset. I would like to understand how communication will be handled moving forward, as it has been mostly reactive so far. Is there a plan to address this situation proactively?

[ggaytang]

Tellme if I need to by other device ?  Naturally not from google.

[Anonymous]

Who wouldn't factory reset first. Credit for finally sending an email to users but a few days too late. I hope that hasn't bricked the device. 

[Criibenitez]

Just cheking to see the updates

[aroliveira87]

Please, fix ASAP and find a solution for people who rested the chromecast.

[Briohny1]

I performed a factory reset on my Chromecast before reading here that there is an issue.  How do I reconnect?

[Lukass1]

Si ma quando??? E piu di un mese che non riesco più a usare il Chromecast 

[Maxpice]

I dont think I could ever trust in Google the same way. I wake up at 6 am, get gome at 10 pm, I just want to enjoy myself. Already 4 days? Cmon!

[Anonymous]

Aquí seguimos esperando con paciencia, ojalá no tarden mucho, yo si hice el reseteo de fábrica 😞

[Angelcdp]

Shoot... factory reset was one of the first things I did. The next was to come here and see not to do a factory reset. 

[Djb200]

"Your device must be connected to receive the update."

So where will will we find the information that it's fixed? Here? I haven't received even one email from Google about the outage, let alone any updates. 

[00071]

Alguém sabe quando volta?

[Fullako]

Cuando recibiré la actualización?

[Charlietoner]

I have rebooted both of my Chromecast 2nd gen devices. Only 1 accepted the update and is now working. The other tried to download the update and failed, and subsequent reboots it does not update the firmware, just boots up as before and is “offline” in the Google Home app

[SaRi1907]

Ok, We are waiting. Pls speed up. 

[Gloriq]

Aun no puedo configurar mi Chromecast segunda generación 🥲

[Storker6]

How will I be notified? I'm out of the water now on my basement room TV.

[Chrisbear]

Yippee. TheChromcast in the shed that I ignored downloaded an update this morning and is now working fine. The one in the bedroom that I tried to "fix" is still broken 😞 and wont connect to WIFI....

[xwy5201314]

I spent a few hours trying to connect my iPhone to the Chromecast again after factory resetting it. And it always show the warning message “This Chromecast was manufactured for a different country, and may not be compatible with your Wi-Fi network”, and then the Chromecast will get stuck connecting to my home wifi. Changing my iPhone’s date solved this problem and now my Chromecast is connected to Internet.

Now I need to wait for Google to solve the casting from iPhone problem.

[Anonymous]

Não recebi nenhum e-mail com orientações, eu resetei meu aparelho e aguardo instruções.