Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

Yes, your Chromecast must be powered up (i.e.: power cable connected) and connected to your wi-fi network / internet in order to receive the firmware update.

Supposedly, it's going to be a phased rollout, so it may take as long as several days to hit your Chromecast.

[MarianaS]

Una de las soluciones el 9 de marzo fue reiniciar el Chrome y ahora resulta que si lo hiciste no tiene solución? Cómo se soluciona?

[Kevinbrian23]

Hola que tal no me deja conectarme y me sale un cartel qe tiene un problema y quisiera poder solucionarlo para poder seguir usándolo 

[jhynnody]

Aí os caraanda não restaur sendo que foi a primeira coisa que o mundo todo fez foi restaur, Obrigado pela palhaçada Google 

[AJ-Farias]

Aqui pra mim voltou a funcionar. 
Novo certificado válido até 2045.

Foi só um susto pessoal.

https://tecnoblog.net/noticias/chromecast-vai-receber-solucao-em-breve-promete-google/

[Alex_Lima]

I've two units.
The one that I didn't factory reset is working now. (Thank you).
The second one that I did factory reset still down. (Please find a solution).

[johnnyzero2]

->Factory reset fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Melissamlima]

Eu preciso de instruções para voltar pós redefinicao de fabrica. Eu so fiz pois era o passo sugerido no primeiro dia de problema. So tenho o chromecast na minha casa e estou sendo muito afetada pela inutilizacao do aparelho. 

[johnnyzero2]

***Here you go:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Martintrolla]

Intentando solucionar el problema, ya restableci a valores de fabrica el chromecast. Que es lo que tengo que hacer ?

[johnnyzero2]

--->This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[MrsP]

Too late ! I’ve factory reset both my chrome casts days ago! This is day 5 & I’m more than frustrated at this point!😡🤯

[johnnyzero2]

It's not too late:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[TatianeRabello]

Infelizmente eu restaurei para o modo inicial. Como serei informada para o procedimento?

[Ronaldo13]

Altere a data do celular para antes do dia 8 de março, configure novamente e aguarde a atualização do google

[johnnyzero2]

More detailed instructions:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[g00glefanboy247]

mine is on ambient mode, it displays the time and weather. but i cannot access it using the google home app. i can see it on my connected devices on my router but the app can't see it. do i just have to wait for the update?

[johnnyzero2]

Yes. It sounds like it's connected to your Wi-Fi and internet, so you should receive the firmware update. Supposedly it's a phased rollout, so it could take as long as several days to hit your Chromecast.

[AJ-Farias]

Gente sem pânico. Eu resetei o meu 3 vezes antes de saber que não podia ser resetado. Desconectem o aparelho do hdmi e do usb e o parelho da energia por uns minutos. Reconectem tudo, inclusive na energia e aguardem. Aqui foi só espetar novamente que voltou a funcionar perfeitamente.

[Chromcaste]

Cambie la fecha del cel lo conecto Pero cuando pongo fecha real dice q no está actualizado no transmite 

[johnnyzero2]

Yes. You'll still need to receive the firmware update in order to fix the original problem. Google started rolling it out today. Could take as long as several days for the firmware update to hit your Chromecast.

[No_16_TEA]

"Do not factory reset your device" 

and of course if you go through a step by step process of trying to recover your device, without having any idea there was this widespread probably that you all created, and reach the last step where you all suggest performing a factory reset, then what are we to do with our devices that you all have bricked? I certainly hope any 'fix' will take that into consideration. 

[johnnyzero2]

It's not bricked. Here's the factory reset fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[JosephGm]

what is the fix for devices that were reset? My wife can’t cast workout videos and is very upset! 

[johnnyzero2]

-> *Here*:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Marleth]

Como fazee a configuração  novamente  eu relatarei o meu?

[johnnyzero2]

*If you did a factory reset:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Wilson1946]

Cambia la fecha en el celular antes del 8 Marzo y configuralo, después volvé el celular a fecha y hora real.

[Matiasguadalaja]

Hi, i resolv the probrem of Chromecast gen 2.

We need change date in the movile for pass verification the certificates.  

[Den8]

Espero una pronta solución y más que asta después de restablecer el dispositivo, vi que no se recomendaba no hacerlo

[johnnyzero2]

*Factory reset fix*:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Alex_Lima]

Oi, como o johnnyzero2 falou no post dele.
Se você fez um factory reset!
1 . No seu téléphone mude à data para 8 de março de 2025

2. Agora, tente adicionar seu chromecast no seu google home app
3. Ele vai conectar sem problemas.

4. Siga as instruções na tela para finalizar as configurações

O seu chromecast vai ser adicionado ao seu google home app, mas vai ficar con um triângulo amarelo e sem acesso.
Neste momento é so deixar ele quieto e esperar que o update se fassa.
Em algum momento seu chromecast voltará a funcionar corretamente.

[paitoon]

.... Very Slow, i ready factory reset 3day ago 

HOME New version not good why not go back to HOME Old version ???

HOME Old version and factory reset device  may can fixed this problems ???

[Mohamad227]

&361992hi ahaj

[cessaro2002]

There has been an issue with a bug affecting chromecast 2nd generation worldwide. They said don't do factory reset, they are working to resolve the issue with a patch that will be installed automatically since your chromecast is connected to a wifi

[jaquelinemaria1]

Meu Chromecast não quer configurar me ajudem 

[cessaro2002]

Es um problema a nivel mundial, as pessoas do Google estan trabalhando para resolver. Eu tamben tenho mesmo problema.

[Jeovanevs]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Aeronx]

Hello I've been facing annoying issue, which is my Google Chromecast is unable to be authenticated through Google home even after performing several factory resets, hoping that it may solve the issue but sadly it did not, I really need help

[cessaro2002]

There has been an issue with a bug affecting chromecast 2nd generation worldwide. They said don't do factory reset, they are working to resolve the issue with a patch that will be installed automatically since your chromecast is connected to a wifi