Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Zimmy87]

So I did reset mine , how long until I can use it again ? I think google should be offering a discount to purchase a newer model , for the very inconveniencing issue for over a week now . 

[chris517]

Users around the world will try different methods including restoring factory settings. Your company must fix this problem.

[HemantSingh]

Hello,

Reslove this issue ASAP.

I have already reset my chromecast. So please share this instructions mannual ASAP.

[small_law]

One Chromecast Audio I have is back up and running, the second one is still down. At least I can confirm the fix is rolling out, definitely a staggered release, and they're not doing it by Google account.

[Cemil]

• 

   

[Paco2]

Thank you for your explanatory note related to the "Chrome cast disaster." What happened, its consequences and Google's silence in this regard is improper of a company like Google. In any case, we hope to receive news with the solution to this "disaster"- #

[Ro2949]

Please fix this ASAP, I literally tried everything as I thought the problem was from my router or my phone or chromecast

[AJ-Farias]

Aqui já voltou a funcionar. Valeu pelo susto. Pensei que ia ter que expor o Gadget no meu museu particular junto com drives de disquete 3 1/2, cd-rom, modem 33.6 k etc. O novo certifiacado da Google para o Chromecast parece que será válido até 2045

[CristinaC1987]

Que sorte teve então. Pq aqui a mesma porcaria. Fora que a primeira coisa que fiz foi resetar aos padrões de fábrica e aí então lascou. E a Google não colabora com essa solução o mais rápido possível. Muito frustrante mesmo de mesmo.

[Moviestar]

How long will it take as I accidentally factory reset and is my only form of watching TV. Please help as soon as possible.

[aguialv]

Still not working. Firmware v275994.

[Gantosama]

I factory reset mine, please notify me with instructions

[Tako]

I Factory reset it. Is this resolved? 

[Exorcist247]

Control + Z......should all be fine.🙈....... Not acceptable for a core product to be bricked!

[MaxSun]

Any advance on when this issue will be fixed?

[JosephGm]

What is the fix for resets?

[JosephGm]

Followed instructions online to reset and not to hear late that we are to avoid resetting chromecast. Hurry dealing with a very upset wife!

[Mishonio]

May we pull the update vs waiting for you to push it 

[Anja3008]

I can not set up my device 

[estudiodramutti]

Sres Google. Chromecast

Por favor enviarme solución para que mis 3 Chromecast funcionen nuevamente a mi correo electronico #.

Soy DISCAPACITADA y de la TERCERA EDAD y gracias a uds la estoy pasando muy mal.

Quedo agradecida

Ana María Mutti

[KerryandJerome]

Please fix it SOON!! THANK YOU!!

[Ti_lepe]

Is this happen to all chrome cast?? 

[Corrly8]

Any updates?

[Mmrodrig131]

So incredibly frustrating

[AlexCor]

It's really long to fix !!! 

[Alw885]

How do you connect the device to the internet?    I left it plugged in but the device shows as offline on the Google Home app.

[CristinaC1987]

Infelizmente como milhares de cliente após simplesmente o chromecast parar de funcionar, resetei para as configurações de fábrica sim. Vocês não se comunicavam, 3 então não havia como saber o que estava acontecendo. A primeira coisa que se pensa, resta as configurações e volta pro padrão de fábrica. Espero que resolvam o quanto antes esse absurdo da falta de consideração com os clientes. Pq se não voltar a funcionar os chromecasts do mundo inteiro, pode acreditar que vocês terão uma chuva de críticas nada boas fora os processos pq o muita gente assim como eu gastou dinheiro e não foi pouco pelo Chrome. Pq não é barato. Parem de desculpas e resolvam.

[FRamirezM]

Hurry, please

[Gfg1]

Lo reinicie, esas fueron sus propias instrucciones, dos días después me dicen que no lo reinicie! Demasiado tarde! Demasiado molesto, demasiado nefasto.

hay alguna otra marca para comprar? El fire stick también está fallando! Mejor un Google TV?

[Jjjjjj72]

Chromecast?

[Jjjjjj72]

You show my  password ass nic ,thans for that  allso. Chrocast has been briged a week, soo how are you hanning?

[Clolau]

I hope it is soon!

[wasantha18]

Please be kind enough to keep me posted of the remedial action by email to # soo. Best regards to all!!!🙏🙏

[Orlei10]

Por favor reestabeleçam o chromecast urgente. Somos muitos que detem o aparelho. Responsabilidade de uma boa empresa em zelar pelos seu público de direito

[Egsi]

Still waiting...14/03

[Cemil]

[£€$¥]<>¢|\

[jirou]

pls hurry up all my paramout + trial is going to waste

[MGR2k]

Any news about progress for this issue?

[Philipmaster]

Thanks for letting me know 4days later. I bought fire tv stick.

[objr2]

How do we know if the device gets the update?