Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[g222740]

Thanks. I hope you guys fix this soon. Still not able to cast using Chrome. Here in the U.S.

[Renan12]

Isso realmente é um descaso com todos os usuários... Agora estou com um aparelho que não funciona e que não serve para nada. Preciso que arrumem o mais breve possível.

[Ron5]

how do I know if my chromecast is connected to my wifi

[RUNI]

不具合が起きてることを知る前に、出荷時設定にリセットしてしまいました。いつも不具合があるとそうしてたから。使えなくなったらどうなるんですか？

[Barbi1_1]

Desde el día 9 de marzo estamos sin señal, lamentablemente supimos del problema mucho después y reestablecimos los dos chromacast. El google homenaje ni siquiera funciona por favor, necesito una respuesta. Muchas gracias

[EdwinVillegas]

Tengo problemas con mi Chromecast

[Leone74]

It was a Chromecast assistant that advised me to reset my device and it’s been done many times.  How much longer before a fix ? 

[Abe3]

I reset my device how do I fix it...

[GoldenGrace]

Waiting  your update to fix the problem with my Chromecast 

[ldecio]

I could reconnect my device changing the date of my cellphone to before March 10th.

[GugalUser68]

Please share the roll out plan. I am curious to know ETA for India. 

[AnnuSimpi]

Hi,
I got the update at 9 AM morning, IND. 

but it failed at 0%

[cregcreg]

WHAT DO YOU MEAN I CAN'T RE-SETUP MY DEVICE? 

Are you going to replace it then?

[Tobaltam]

Cuando solucionaran el problema todavía no lo puedo conectar 

[MickC1]

Ridiculous 

[Mar4kids]

My two chromecast devices still  not working.

Please advise.

[Janno]

My Chromecast Audio is back and works perfectly again 

[Tabatha23]

Hi

[GregorKiwi]

Will we get an email or text message informing us that the update has been done? As for checking on certificate expiry dates, Google Calendar can schedule a reminder of such events - just saying...

[Tabatha23]

Hi 

[Cjimenez]

Mi dispositivo después del tiempo o de parche que estaban solucionando no he podido conectar mi chromecast, desgraciadamente reinicie el dispositivo hoy y aun así no se conecta

[RogeP71]

Even “ if “ you fix this issue in a few days how is that going to fix the $129 I spent on an Apple TV box  because the 3 chrome cast devices used in my house ALL stopped working . For a loyal customer of more than 10 years I will say I’m not impressed with your I.T. Team  , just saying !!!

[Anonymous]

If you performed a factory reset, you can still re-attach it to your "home". This will allow you to receive the new firmware with the updated CA certificate installed. Here's how:

Using your device (e.g.: Android phone or whatever you have the Home App on), change the date to March 1st. Then add the new device to your home per normal. It will find it as a new device and it will connect to the network and internet again. Then it will get the new firmware when it rolls out.

You're welcome 🙂

[BeckyCK]

We tried the date switch and the phones still can't find it. We didn't factory reset we just removed it from the network. But now nothing sees it.

[Javierbl]

Ok, esperando....

[Darkki]

Too much time, a company the size of Google should not take more than 3 days to resolve this.

[Sivasankar]

This is setback for many customers. Please be consider this as a blocker and provide fix in 24 hours.

[Federiquitoo]

Of course I reset it as mostly everyone. How do we fix it?

5 days and don't have the solution? Are you Google or a low cost start up?

[Trysnail]

So how many more days?! Very annoying, have not watched my tv for days now!

[Chu204]

I reseted mine days ago help please

[Sandri]

 2 de mis dispositivos no están restablecido de fábrica y 1 si, estoy sin poder usar nada , xq no me llego solución a ninguno ni a los que están sin restablecer ni el que restablecí x favor exigo que solucionen este problema, no tengo acceso a ver tv 

[Federiquitoo]

Is a marketing strategy to throw the Chromecast away and buy the new gadget?

[littlesender]

You indicate that our devices must be connected in order to receive the update, but that problem is that our devices cannot connect.  Would you please clarify exactly what you mean by "connected".  Thanks in advance.

[Kaitsu]

I already reset device. What can i do?

[Harpy]

mine just did its normal 2am reboot, and ta-da ! 🤗   It’s working!

[Sleepykat]

I factory reset my chrome cast :(. Please let us know soon what we should do to get it up and running. Not being able to cast my shows on the big screens is a pain.

[armandovt]

ive just reset the device, please hurry.

[BeckyCK]

how do we know when the fix has been rolled out for us? Do we just keep it plugged in and it will fix itself or do we need to do something?

[dcoombe]

What version numbers must we look for to know if the firmware has been updated to correct these issues?

[Jjjjjj72]

All 2 gen. All and they must bee many. And i mean meny!