Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Quintonrufus83]

What if I already factory reset it. Will it no longer work 

[johnnyzero2]

Easy fix....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Tabatha23]

Oi

[Nikow23]

my cromecast still isn’t working. Is that the same for everyone else?

[Kellypizzorno]

Al día de hoy viernes, 00:44 hs de Uruguay  no funciona. 

[Mommy33]

When will this problem be fixed?????

[johnnyzero2]

Read the pinned status information at the top of this page. Google started rolling out a firmware update fix earlier today, but it could take as long as several days for it to hit your Chromecast.

[Hmabood]

How we would have figured that you don't to reset and there is an outage 

[Anderson03]

Falta de informação!!! Depois que reiniciei que vcs me dizem que não era pra fazer ?? E agora? O que fazer? Não sei se vão realmente nos avisar, pq não se importaram nem de nos avisar da primeira vez....

[Sandro25Santos]

Deu certo aqui no meu. Volte a data do seu celular manualmente anterior a 9/03 e desliguei a data automático, irá conseguir configurar no Google home, mas sem transmissão ainda pois falta a liberação do ajuste do Google.

Fica tranquilo, vai dar certo.

[johnnyzero2]

->Easy fix...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Kokito]

Non riesco a collegare il chrimecast ???

[Yaddayadda]

Hey Google, I promise everything will be forgiven if you please just have everything (including the chromecasts that were factory reset per Google's initial instructions) fixed by the beginning of the NCAA Tournament on Tuesday 3/18/25?!?!

[Betormt123]

Si ya lo reestablesi a modo fabrica qué hago? Sigo esperando? 

[johnnyzero2]

***Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Harpy]

Mine just rebooted itself; it is now back up and working- woohooo!

[Israelemanuel97]

I already reseted my chromecast without knowing about this insue. It will make my device unusable? 

[johnnyzero2]

No. It's an easy fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Brad72]

When are you going to provide details to fix this issue? I need to use my chromecast 

[johnnyzero2]

If you've already done a factory reset, do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[LilibethAr]

Esperemos que Chromecast de la 1° generación siga funcionando sin tener que reemplazarlo por uno nuevo. Y yo que quería ver la transmisión en vivo del eclipse lunar hoy, Gracias Google.

[yeltommo]

The idea the fix won't work if you reset your device is pretty absurd. Of course I reset it when it went offline and I couldn't reconnect. I imagine many if not most others did too.  Please come up with a fix that works regardless. My CCA is pretty much the only way I listen music, and because you stupidly discontinued it (one of your best products), I'm stuck with this one. The alternative is to release an updated version of the hardware.

[johnnyzero2]

Relax. If you've done a factory reset, there's an easy fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Mounirk100]

Peace be upon you. I have a problem with the device. Please help me.

[Dontnest]

And how are we supposed to be aware of the fix.  SMH.  Horrible

[johnnyzero2]

Read the status information pinned at the top of this page. Google started rolling out a firmware update fix earlier today. 

If you've done a factory reset, you should also do this, so that your Chromecast can receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[VickyDGP]

My chromecast is 3er generation and is not working. Why?

[Gypsy4359]

Change of plans by five new Chromecast and then send back four of them. I think we should all do this on the same exact day. Ideas?

[Leonardo2025]

Si lo recetaron cambien la fecha en su celular o computadora a fecha manual y pongan el 8 de marzo , vuelvan a configurar el dispositivo y quedará  como antes de resetearlo de fabrica y solo nos queda esperar el certificado o firmware actualizado para poder seguir mirando nuestras series y películas o escuchando música esto me produce dolor de cabeza quiero mi resarcimiento económico con un Chromecast un última generación gracias.

[amicalmant]

Yes, unfortunately, I did reset the device before heading here — wasn't it the obvious thing to do? So now my Chromecast v. 2 is disconnected and will not receive the fix automatically. l hope I will receive some sort of notification when a software solution is ready (via Google Home, I guess). Is that correct @GoogleNestTeam ?

[johnnyzero2]

If you did a factory reset, here's an easy fix to get it back online, so that you can receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Basalisco]

Sul telefono imposta la data al primo di marzo e riconfigura il dispositivo. Si connetterà al wifi in attesa dell'aggiornamento con il fix al problema

[PChampi]

J'ai réussi à reconnecter le mien après réinitialisation, en changeant la date système de mon smartphone (mettre une date avant le 9 mars) puis via la procédure habituelle via Google Home

[eddiecmh]

I have already factory reset my device, please provide instructions to set the device back up . Thank you

[johnnyzero2]

Here it is:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Theartnvintage]

Says certificate has expired. Says couldn’t be verified and update firmware. OMG fix this please! 😞 

[jshawsworld]

It’s ok to have outage, but it’s NOT ok to have outage for DAYS.  Already bought my mom fire tv instead.  Disappointed at Google’s response time to fix outages.

[Waq57]

So I thought the problem was on my side, so I did do a factory reset.  When you have sorted this, can you please send instructions.    Thanks

[johnnyzero2]

Here you go - easy fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anonymous]

my problem it’s different it’s something about that don’t have connection with the internet please fix it