Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Welojaiousy]

Ok 

[Brigitte16]

when is the update for people who reset the chromecast to factory settings?! since that is the standard solution that is also advised on your site and the app for problems!!

[David_C]

Since this issue, my Chromecast Audio is saying it's no longer on my WiFi network in my home app. Will it still get the update that's rolling out? It's not been factory reset.

[77calimero77]

Juste pour vous informer que des utilisateurs ont trouver un moyen simple de faire en sorte que la chromecast soit de nouveau connecté au réseau comme si elle n'avait pas eu de Factory reset ou tout simplement en changeant la date de nos appareils et demandant de reconnecter avec celle-ci. Cependant, cela ne fonctionne toujours pas pour caster. Quand la mise à jour sera mise en place sur nos appareils s'il vous plaît ?

[Mary64]

When 🤔?

[Cinzia20363]

Spero davvero che si risolva. Ho perso così tanto tempo lunedì e martedì, se avessi saputo di non dover ripristinare i dati di fabbrica mi sarei risparmiata anche tanta ansia. Grazie per gli sforzi di risoluzione dei problemi.

[Daniele6981]

Porta temporaneamente l'orario del dispositivo da cui stai tentando la configurazione e vedrai che la porterà a termine. Detto ciò continuerà a non funzionare, ma sarà configurato in attesa di aggiornamenti 

[Daniele6981]

Porta temporaneamente l'orario del dispositivo da cui stai tentando la configurazione e vedrai che la porterà a termine. Detto ciò continuerà a non funzionare, ma sarà configurato in attesa di aggiornamenti .

[Daniele6981]

La data deve essere antecedente al 9 marzo. 

[soniateixeiras2]

Sou uma das que fiz a reconfiguração de fábrica e estou com dificuldades. Por favor, agilize como devemos proceder. Acredito que a maioria restou seu aparelho.

[Daniele6981]

Bring your smartphone to a date before March 9th and it will be set up.

[Daniele6981]

I'm going to buy an Amazon Fire stick

[Reetdo]

When is this going to be fixed????

[ChromeCastTeam]

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[KCCR]

The link above is letting us to a bedding online store. Are you kidding????

[Cinzia20363]

Spero che si risolva davvero presto. Ho perso così tanto tempo lunedì e martedì. Inoltre ho fatto il ripristino dei dati di fabbrica almeno 2 o 3 volte, se avessi saputo che non andava fatto e che era un problema di Google mi sarei risparmiata anche tanta ansia. Grazie per l'aiuto e per tenere aggiornati gli utenti sulla soluzione.

[mauro58]

Ho cambiato la data dell'iphone impostando il 7 marzo poi ho eseguito la procedura di configurazione del Chromcast ed è andato tutto a buon fine. Al momento il dispositivo trasmette al tv foto generiche in modalità ambient, credo che lasciandolo acceso e connesso sia in grado di ricevere in automatico il sospirato aggiornamento da Google team

[RS31]

Why wasn't this communicated? I have just factory reset the chromecast in desperation and my little one wants to watch something. Please fix this ASAP. How can you brick millions of devices like this?

[narendrasoni]

I did the factory reset, for how many days do I need to wait?

[Dinsdale1973]

Are there any map for the fix rollout? is it country by country? I guess the Home app is where the update is pushed? Mine is now offline for playing, but it is connected to the wifi.

[JFP]

If you did a factory reset, simply change your phone/tablet date manually to March 7 and follow the regular setup procedure. The issue seems to be with a certificate that expired on March 9.

Change back your date configuration to auto once the chromecast configuration has completed.

[Tshahb]

No change for me, device still not working, no cast buttons anywhere. 

[Jaipi]

Hello, this is a pay appli. Fix it very urgently or we appli 200 % tariff … Someone gave me thé idéal …

Cheers

[Krillekock]

If you push back the date on the device your useing to install the chromcast to a date before 9/3 you will be able to install it and get it to connect to wifi.

[ThreeFromLeith]

I've tried that a few times but it still can't find my Chromecast when I try to add it. 

I've cleared the cache on the Home app too - not sure whether to clear the Data too as I don't want to find out that doing that removes everything from Home & I have to set up dozens of devices again! 

[miya12]

miya12

[ausclassics]

This is getting really annoying now!
The lack of communication or an estimation of time to fix this!
Some of us can't watch our TVs at all for the past week!
Get your act together Google!

[Carlos_1974]

NO hice la restauración de fabrica pero mi HOME (que está actualizanda) no se puede conectar con mi dispositivo de 2a generación Tengo otro más reciente y ese si puede verlo. Si no me puedo conectar ¿Cómo me llega la actualización?

[Karln3st]

I'd factory reset my device, but managed to set it up again by setting the date on my tablet to before 09 March, it then set up fine and connected back to the network. Now just  waiting for the streaming fix roll out.

[suz4]

I did the same now waiting waiting 

[Penprapas2350]

Origen post web

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

[Currahee101]

We are getting closer to 1 week of outage now. Please @GoogleNestTeam, provide with a prompt and effective  solution for factory resetted cases.

Consider that factory reset is one of the actions typically recommended,  as part of a troubleshooting step-by-step process. (And in fact, many folks posted that this was especifically recommended by googles support services during the initial hours/days from the incident).

[Edo2]

Nessuna idea quando in Grecia ci sara' la messa in funzione del cc? Ormai siamo al 5 giorno, stiamo raggiungendo il paradosso dello schifo bravi

[Suzannes]

Hej! Hur menar ni med ansluten?

[oneashish]

Based on some forum, did a factory reset. Waiting for the update on the fix now. 

[FOJ]

Same 

[Olby10]

Are you forcing us to buy your brand new product? Well, you'll not have my sculp... 

[Boxcar86]

Thanks for this information.

how can we update the Chromecast?

[Anonymous]

I hit the reset button on my chromecast but nothing seemed to happen. How can I tell if the factory reset happened or not?

[Mocciagra]

Buongiorno ogni giorno continuo a resettare ma arrivo al solito punto e non va più avanti mi potete aiutare o darmi un consiglio grazie