Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[fukuu]

Hurry up and fix it and reimburse our subscriptions we can't watch because of you 🤬

[MisterFox]

This is a disaster. The instructions arrive late, and we, the affected parties, lose money by not being able to use something we paid for. Who's going to refund us more than a week's worth of payments from various platforms?

[Digle_2587]

Wow, impressive service, Google! You can't resolve this issue for such a long period of time. We've trusted you and chosen your device, expecting uninterrupted entertainment. Yet, here we are, waiting endlessly for a fix. Makes me wonder how secure I really am with Google

.

[Sidharth2307]

Shame on you issue spot on Monday now Thursday 

you still sleeping 

shame 

very lazy response 

[Carlos_1974]

No solo eso en una empresa del tamaño de Google el parche debió empezar a hacerse un mes antes del vencimiento para minimizar la cantidad de afectados. ¿Que pasó, no les funcionó el recordatorio de Google?🤷🏽‍♂️

[Roexfu]

Deben darnos una solución a este problema. No compramos este tipo de dispositivos con fecha de caducidad

. Son dispositivos que tienen un costo y no los compramos para usar y tirar. Además, los adquirimos porque la empresa nos ofrece confianza y no los compraríamos en China.

Esperamos que nos ofrezcan la solución y que no nos retiren el dispositivo.

Gracias 

[Fernandaabreu]

Qual a previsão de normalização para quem redefiniu às configurações de fábrica?

[Cyrustron]

Just waiting 😏

[Lillee3]

I already performed a factory reset. Send help

[Erinlouisemc]

Thank you. My Chromecast is “offline” and I can’t get it to connect to wifi. Is this part of the issue and will it get fixed even though it’s offline?

[StreamerMax]

Question, connected as in online? Because my cast shows that it is offline. 

[ZEMO]

Maybe like other folks, and based on Google recommendation's, I reset my Chromecast Audio on Monday morning GMT+2,   some hours before Google advised not to Factory reset! .... I cant recall there being anything on the packaging, back in 2015,  advising me that security tickets would run out on this product in 2025?  Why wasn't this advice included on the products packaging? ... As far as I was concerned, and up until last Sunday,  this product was purchased for life to be used for life!

[Leo8969]

Oh man this is nonsense. Of course I already factory reset my device as that's the only quick fix available usually. A mega company like Google should have this resolved before it's ever an issue

[WimberlyMadison]

How long have this issue been going on 

[FREDYELVIS2022]

GOOGLE SON DE LO PEOR, HE COMPRADO 4 CHROMECAST Y AHORA ME LOS METO EN LA OREJA, SON UNOS ESTAFADORES, FUERA GOOGLE, VOLVERE CON FIREFOX.

[marcelohubie]

Meu chromecast parou de funcionar dias atrás, tentei reconectar e não funcionou, reiniciei o chromecast, depois o roteador e novamente o chromecast, depois o celular, roteador e chromecast. Nada funcionava, tentei trocar o roteador, não funcionou, tentei atualizar o app Home, não funcionou, depois de tudo apertei o botão no chromecast na tentativa de reiniciar as configurações de fábrica, não funcionou também. agora o que faço se descubro que não deveria ter tentado resetar ele?

Chromecast model NC2-6A5

[Meowmeow15]

I'm ready now 

[Screamsheet]

When trying to resolve the problem, I removed the device from Google Home, but power is on and no factory reset done. Will this device be out of scope when the fix is deployed?

[Camila_Bonni]

Qual previsão para isso ser solucionado? 

[Amina2]

What is the status here?

[butchao]

Eu acredito na idoniedade do Google, sei que houve um problema e estão tentando consertar. Aguardemos!

[diafano]

Hi! I performed a factory reset on one of my devices. Just in case it may help someone, I was able to reconfigure my Chromecast by manually setting my smartphone’s date to a previous date when the issue occurred. Now, my Chromecast is connected to Wi-Fi, and I’m getting the well-known 'Untrusted Device' error—which is actually a good sign since it means the connection was successful.

[Dampier]

How long before the problem is sorted

[Angel-30041965]

Lo tengo conectado pero sigue sin estar operativo. No he hecho el restablecimiento de fábrica.

[Anonymous]

Hi, I've got two 2nd generation chromecast  and having the same issue as everyone else since Sunday night, however I've manage to reconnect 1 of my chromecast to my tablet and WiFi after doing a factory setting on Sunday night  and by  changing the date and time back before the 9th March on my tablet as someone advised on the net...however when I go into my device information it doesn't seem to show the Wi-Fi  name .

I've a solid white dot on the chromecast but I don't know if I'm connected to the WiFi 

Any advice would be appreciated 

[Ruansan13]

Até o momento não está funcionando como deveria ,oque fazer 

[tonyhow]

When can we expect an update for those that factory reset their device???

[Bingojohn68]

Do still not work did the reset

[Tharrold]

Cool, I got a fix already: not buying anothergoogle product ever again.  Imagine if this was your car, or stove, or pacemaker?

"Sorry Mr Harrold, your wife died because we built in a redundancy to our gen13 Heart Beatermatic that we really thought would be good for sales, our bad, yo."

"Bad news in Newark today as three thousand cars suddenly lost the ability to use their brakes because Ford decided to code in a revocation of access to their vehicles saying 'Don't you guys have airbags?'..."

Naw, in the 90's a product ceasing to function when the warranty expires was a joke.  Now?  It's clearly a threat.

[kingraham]

Still not working as of 3/14/25. This is intolerable.

[SamanthaCamisin]

Found out how to set up it up again, just change your date into March 1 2025 then set up your chromecast using google home like you normally do.

Ps: even if you already set it up, it will still not connect to your netflix or youtube. SO I DON'T KNOW IF THIS WILL HELP 

[Aksa]

The device got reset by changing the date on the phone to 08 March 2025 on phone settings. The phone date was later set back to auto. The device is not yet recognised by Apps on the phone. It would help if users could be informed when the update would be available at their location.

[aGoogIsNotAHome]

so uhh how's this coming along need any help 

[MathiasJK]

We that did a factory reset, when will we be able to use our Chromecast again? It is actually advised by you Google, to do a factory reset if the unit isnt working as it should. So, i guess that we that actually followed your advise to factory reset, still will be able to use our units some time soon?? 

[GCars]

When will this be update??

[Anonymous]

Cuanto tardarían en dar solución...he hexo restaurar de la fabrica a mi dispositivo ya q tardaron mucho en avisar 

Gracias 

[Smnk]

Still facing connecting problem 

[Juanjo69]

To offset the many inconveniences caused by the failure, it would not be a bad idea to offer users 4th generation equipment at no cost.

Think about it! 

Juanjo.

[sole1972]

Vi prego potete risolverlo e da giorni che non funziona ne ho bisogno stasera.

come mi avviserete quando posso ripristinarlo