Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

Read the pinned status update at the top of this page.

[Mrdavidhunt]

Come on Google. It's been nearly a week of downtime. And factory reset is usually your default fix, so of course everyone's has done that

[johnnyzero2]

If you've already done a factory reset, just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Kennywarming]

I did use it, thanks alot 💪

But still waiting for Google to fix their problem 🤦

[Kennywarming]

So it's been 5 days now, and still no fix!?

[Pradeep2]

When will be get update.... 

[Anonymous]

Não se tem um prazo exato de quando voltará a funcionar ? 

Com criança em casa sem o Chromecast funcionando complicado 

[Lumartins1918-_]

Meu Chromecast voltou a funcionar agora

[alamshaikh]

Troubleshooting problem

[Anonymous]

Não sabia do problema e terminei reiniciando para padrão de fábrica. Como vcs irão entrar em contato?? 

[johnnyzero2]

**If you've already done a factory reset, just do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[FabioWilliam11]

Qual o prazo para resolução do problema?

[johnnyzero2]

Read the pinned status update at the top of this page.

[Tipsyyreo]

Sorry i did factory restart 

[johnnyzero2]

-> Not the end of the world. Just do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[OneandOnly2025]

Woooohooo finally it’s working on gen 2 chrome 3:35 am Australia melb time.  time here.  We’re all happy Ty. And patience is a virtue indeed. 🙂 

[OneandOnly2025]

Just follow the instructions on the thread guys and be patient ok. It is working!!!

 https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[herrfreese]

Hey GoogleNestTeam,

don't let the bad comments here sink in and keep up with the good work! It is not a given that a device runs errorfree und is supported for as long as my Chromecast. It just works (well, worked..) for my HDTV and every one with a Phone can easyly use it. Hope you find a solution soon and thank you for your effort!

Cheers.

[johnnyzero2]

Refreshing to see a positive comment here amongst all the vitriol and silly conspiratorial thinking. People make mistakes, companies make mistakes.

[RominaR]

No funciona mí chrome

[natypriore]

buenos dias, se sabe algo de cuando volveran a funcionar los chromecast, en algunos lugares dice que esta solucionado, pero el mio sigue sin andar, yo no lo restableci de fabrica, ni nada de eso

espero una respuesta. Saludos

[johnnyzero2]

Supposedly, it's being done as a phased rollout. So it could take as long as several days for it to hit all of our Chromecasts.

[shoji]

了解しました。宜しくお願いします

[Gasman206]

It would have been nice to know not to do a factory reset before I fouled your troubleshooting procedures. So do I now just own a brick?

[johnnyzero2]

Not bricked. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anonymous]

I tried all solutions given by yr helpdesk and last one was: reset! So i did that and now have more probems. Cannot re-install in Google home, on my tv, chromecast is dead!!! What now??? Do you geven me a new one???

[johnnyzero2]

***If you've already done a factory reset, just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[_Nikolaj_]

I'm a bit disappointed we get a mail message 3 days after the problem started. I think many of us by that time already tried restarting and when that didn't work do a factory reset.

I'll be patient for now and hope it's still fixable for a reset device, but I'm really not amused!

[johnnyzero2]

It's absolutely fixable for a factory reset device. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[ShoutOut]

this really hopeless, i paid for Discovery+ subscription on Saturday so i can watch live cycling on TNT sports, tried to use Chromecase on my TV as have done for many years only for it not to work ! reset 1 of my 2 chromecasts, nothing ! So annoyed with you Google, total BS !

[Chrisbear]

Try this on... My smart home now has the IQ of a house brick. When you ask Google to do something I get an answer from EVERY device in the house , including my phone !!! I'm taking unhappy to an all new level now !!!

[Anonymous]

Both Chromecasts, video and audio are still unable to connect with communication error.

[AntB]

So how much longer do we have to wait for you to fix your mess? It's been a week now!

[JM-54]

I have reset my chromecast when is the he recovery for that coming ?

[johnnyzero2]

It's already here. Just do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Chantal-25]

 Comment allez vous savoir qui informer les possesseurs de chromecast qui ont réinitialisé leur boîtier?

[johnnyzero2]

Just do this. Easy fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[déb]

Por favor trabalhem logo pra essa correção não aguento mais esperar 

[johnnyzero2]

Google started pushing out a firmware update fix yesterday. If you've done a factory reset, you'll need to do this procedure to get your Chromecast back online so that it can receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Sil1]

Queremos saber cuando estará, hace semanas que no podemos utilizarlo